The Ritz-Carlton Reynolds, Lake Oconee

Booked club level room; had to pay an extra 1000 to upgrade to a suite despite being right next to a family with small children crying at all hours and found out adult pool is not an adult pool any longer. Be aware before you spend serious money here.

I am terrible at remembering to leave reviews but I wanted to make sure that I made it publicly known to anyone considering visiting this property that the service is exceptional! They went above and beyond to help me plan a fun weekend to celebrate my boyfriend’s birthday. A BIG thank you to Adrian at Gabby’s, Drew at the Pool, everyone at the front desk and concierge, Ashlyn and team @ Guest Services - you all are wonderful and it made our time so great! The property itself is absolutely spectacular - a slice of heaven! Thank you Ritz Lake Oconee Team for making it such a memorable and fun weekend!

My wife and I came here in celebration from her company to her being a top producer. We were super excited since I had not stayed at a Ritz before (she had). The property itself was nice, nestled in the tall trees on a huge piece of land off of Lake Oconee. Let me start by saying the 2 most positives things about the hotel were the comfort of the beds A+ and the lovely waitress named Lourdes that was so delightful and pleasant taking care of our large group (16 people). The hotel was crazy short staffed and Saturday night we actually ended up voluntarily clearing our own table since we had piles of dirty dish’s as they were bringing out the next course…. The food was ok at best and we dined everywhere besides the steak restaurant. You can not imagine how small the morning buffet was! The staff was nice but wowwwww were they ever slow. Sorry but, nothing about this property screamed Ritz Carlton to me what’s so ever. BTW the prices!!!! Out of this world…. We payed $195 per person to jet ski for 1 hour (fun experience) and $250 each for a message that was ok but, everythingggg was an extra charge on top of the $250…. We didn’t realize there was a boat show when we chose our massage day/ time and they wanted to charge us $250 to move the reservation….. that’s an absolute joke! Disappointing experience

I want to express my appreciation to Mr. Dean Williams and Ms. Ania for the incredible kindness that you showed my wife and kids while we vacationed on property. While the resort is truly beautiful and fun, the experience is taken to another level because of people like you. You are great ambassadors for the RC brand, and we can’t wait to visit again!

Wonderful place to spend a long birthday weekend! We love the fact our cats are allowed to visit with us! The staff is amazing, very attentive and professional. Our cats enjoy being recognize on our return trips. The family pool is our favorite place to relax and enjoy a mid-afternoon snack. We also enjoy our meals at Gabby's and Linger Longer Steakhouse. The food and service are 5 star. The cotton candy is such a cool after dinner treat! On this visit I would like to say a special 'thank you" to Patrick, the bellhop and to Pamela, the concierge (working Sunday, June 23). Patrick is always so helpful and positive about our fur babies. Pamela went beyond expected service. I had been trying to secure tickets for Red, White, and Deep Blue Celebration at the Ritz on Amelia Island and having no luck. My sister and I wanted to take our 93 year old mother who loves fireworks to the celebration. Pamela worked her magic and within a couple of hours I had tickets for the event. My mom had a wonderful time! Thank you, Pamela.

We booked via American Express- highly recommend this program for the extra benefits during your stay. The hotel stay was fantastic. It is a great place in the sense our kids are able to be kids and have fun at the beach and kids pool and arcade. The service is impeccable. The staff there especially Jabbar, Drew and Travis were amazing. Gabe one of the managers was great as well. They all made our stay exceptionally to the point that this will now be an annual retreat for us. Additionally Patricia (customer service rep) was amazing helping us add an extra day to our stay. And Pamela (concierge) was fantastic.

What a complete disaster this Ritz was! When you think of the Ritz, you expect perfection, but this was the opposite. We went there for my birthday for a drink, and it took a ridiculous 45 minutes to get served. Each drink came one at a time, 10 minutes apart, so each person drank alone. My martini was wrong, the other martini came in a regular glass with ice, and we never received the replacement. The place was empty, yet when we asked the bartender to cancel the missing drink, they didn’t even apologize and claimed they would make it, but it never happened. Absolutely unacceptable!

The Ritz was a welcome break from Atlanta for the weekend. We stayed on the club level, and had impeccable service. The club lounge had breakfast, lunch, and snacks all day with an endless array of drinks. The breakfast spread was good, but the exact same everyday. It might get old if you were staying longer than 3 days. The rest of the food varied, and was all delicious. I do wish they had regular coffee after lunch and decaf in the evening. They only had black coffee at breakfast, and then an espresso machine for all day. The pool is stunning and was very warm. The pool service was on point. We very much enjoyed Gaby's and the Georgia's Bistro for a couple meals. The lake was chilly, but bearable for the kids. They loved the playground and basketball court. We didn't use the indoor pool. The fitness center had a large offering of machines, and wasn't busy while we were there. One person golfed and said the course was great. One went to the spa, and loved that experience!

The weekend before memorial day is a great time to go. Not crowded and the weather is warm enough to hang out in the lovely pool. Overall a wonderful experience. Excellent service! Everyone we interacted with was helpful. We ate at three different restaurants and they were all wonderful. They even do the little things well: I mentioned we were going to split an appetizer, so they brought it on two plates. Well done! Loved the exercise facilities and indoor pool. One caution: our room was originally in the wing just past the registration desk (in the 330's) and it was loud. I bring this up as it happened also on a previous visit, so it wasn't a one-off, but perhaps a design issue of the building. They were great about moving us to a room in another wing that was wonderful. Would 100% visit again.