Sands Motel

Customer service was good excellent !!except the place everything was old it ' needs remodeling!!

I booked stay based on being pet friendly. Was told when i checked in they were not. Showed staff webpage that stated otherwise. Staff attempted to overcharge me until i showed confirmation with price booked. It was all very sketchy

We could not believe the horrible reception we got. He had a list of things you could've do.no eating in room, do not sit anthing on dressers or by tv, so many I can't remember and then he charged me a $20 deposit plus what I'd paid for room. I did get it back in the morning at 7:00 when I rang the bell 3 times. The door to the office was always locked!! I could go on, but it doesn't matter to us any more because we will NEVER stay there again

I never ended up staying after booking. The listing says that it’s pet friendly, but the guy at the front desk said that pets only cause problems and that it’s a $40 non-refundable pet fee. It didn’t seem safe either. There were a few abandoned motels along the way and it was in a very dark area. Gave off the vibes of a very shady place to stay

Good for a necessity but not for an experience Very old hotel, they try to keep it clean, but very worn out

Booked on ******* in advance 3 days eatlier. Was told after long drive arrived right before night that room not available after we had ******* confirmation it was. All hotels were booked in city by then in Grants and no roomsin Albuquerqueor Gallup. Had to sleep in truck with my kids at 30 degrees freezing weather that night before leaving. Do not book there you may be left out in the cold literally.

For the price, the property was well kept, unit was clean and tidy, and services were good. I would definitely return.

We booked a room a few weeks in advance. Upon arrival for check-in, the property manager told us there were no vacancies left. We attempted to show the confirmation, to which he shook his head & promptly walked away from us. We went back to the car, planning what our next move should be. No less than a minute past before we heard the property manager yelling at us from outside the car demanding we leave the premises immediately while holding a phone in his hand (presumably threatening to call the police). So we left asap & without quarrel. It was 1am after traveling 5 1/2 hours from home & all the other hotels & motels in the small town were booked for the night because of the Balloon Fiesta in Albuquerque, NM. We had no choice but to spend a freezing cold, Grants, NM night in a sedan in the corner of a dirt Walmart parking lot. An absolutely dreadful experience & the worst customer service I've received in my life (no exaggeration). There is no guarantee you'll get a room even if you pay & book well in advance. You're literally rolling the dice. 0/10 don't recommend.

Because we arrived late they cancelled our reservation and then upon arrival, they charged us $20 more than ******* price. The only positive comment i can make is that I slept fine. Otherwise avoid this old rundown dump like the plague.