Quality Inn Grand Rapids North

This was a very decent place, smaller rooms but very clean. My only complaint would be the fact that there are zero identifiers that let a person know it is also a place that houses recently released incarcerated individuals. Now while I have no bias against anyone who deserves it getting a second chance. It would be good to let people know before they book that this is going on so they can make an informed decision. That being said, very helpful and communicative staff. Great little waffle maker for breakfasts. Overall a pleasant stay.

My stay was from Friday Jan 26th through Sunday January 28th. Checked out on Sunday, leaving the key in the room and removing all of my items by 11AM. The front desk came to my room and accused me of smoking while I was staying! The screens are ripped and torn on most rooms, which is a safety concern. Still has not charged me and my check out was Sunday January 28th at 11AM, which I promptly adhered to. I hope you don't try to charge me for any longer of a stay. After the service and quality I experienced, I will never return.

It was a nice quiet place to lay my head for the night. Room was very clean, little bit of an odor, bit not horrible. I would come back.

The hot tub did work. Everything was fine for our stay. No complaints. We would stay again.

Had had a reservation for two nights only stayed one. Was charged for two. Called to address the issue. Revealed that hotel staff is very incompetent do not keep track of things and have to go through a lot of BS to get refunded. Recommendation find a better hotel that's up to date with today's time and technology. When you give a key card that should log when you actually checked out

Pool was broken, hot tub wasn’t very warm, breakfast was awful and not a good selection. Screen on bedroom window was all tore up. Employees were rude and disrespectful. Room was dirty, floor hadn’t been vacuumed bed skirt had boogers from people picking their nose and wiping it on the skirt. Just an absolute terrible experience..

While the room looked pretty clean, the tub could use a good scrub with a cleanser. The texture surface allows dirt to settle in the crevices. The bed was so soft it was like sleeping on a squish mellow-honestly! One side of the curtains were hanging down-clearly off a hook or two. These little things show some neglect and would take a small effort to fix the situation. It was quiet enough and I can’t complain about the temperature level. With a little adjustment by me it was great! I’d stay here again in a pinch because the price was reasonable.

In room 108, we had problems with things connected to the first switch into the room. The room was totally dark (in mid-afternoon, albeit with the drapes closed) because someone had turned off the far light (by the windows) at the lamp switch. We noted that the digital clock (plugged in by the TV) was flashing, having just reset. We corrected the time on the clock and set the alarm for a wake-up call. We also called the front desk for a wake-up call. Both of the latter efforts failed - we received no wake-up call and the digital clock shut off when we turned off the light by the door to retire. The digital clock should be plugged in at the lamp on the NEAR side of the bed (power there, 24/7, regardless of whether the room lights are on. These problems may be occurring in other rooms as well - it may be a housekeeping issue. SOME light should come on when you first enter the room and digital clocks should be connected to outlets that are always under power.

The bedding was dirty, and had disgusting odors to it. The room was not cleaned at all and mold in the refrigerator. No one helped us when we needed a clean room, or at least clean bedding.