Các đánh giá Leonardo Hotel Granada

Phản Hồi Từ Khách Sạn: We appreciate and sincerely apologize for your less than satisfactory experience. Your detailed feedback is invaluable as it provides us with clear insights into areas needing improvement. Maintaining high standards of quality throughout our facilities and services is our utmost priority. Immediate steps will be taken to address the issues you have highlighted, including room maintenance and breakfast quality, including the coffee. Your feedback is highly valued, and we hope to welcome you back in the future to experience the improvements we are implementing. It is always our goal to exceed guest expectations and ensure a pleasant and comfortable stay. Thank you once again for choosing our hotel and for sharing your valuable feedback. Best regards,

Phản Hồi Từ Khách Sạn: Dear Wendy, We are truly sorry to hear about the issues you encountered during your recent stay at our hotel. Your feedback is highly valuable, and we deeply regret that we did not meet your expectations. The cleanliness of our hotel is a top priority, and we're disappointed that you found it inadequate. Please accept our sincerest apologies for any cleanliness issues in your room and the corridors. This does not represent the standards we aim to uphold, and we assure you that we are taking this matter seriously to prevent any recurrence. Your concerns about the AC and breakfast have been duly noted, and we will be addressing these areas to ensure a more comfortable and satisfying experience for our guests. Your feedback is invaluable in helping us identify the areas that require improvement. Regarding your interaction with the reception, we apologize for the response you received. Your concerns should have been met with a more empathetic and solution-oriented approach. We appreciate your understanding and encourage you to contact us directly if you have any further comments or questions. Once again, we apologize for your disappointing experience and thank you for sharing your observations. We hope you would consider giving us another opportunity to provide you with a more enjoyable stay. Sincerely,