Tài Khoản Khách
3 tháng chín, 2022
Very strange, rude, entitled and unethical staff. They try and charge for upgrades and will only take cash claiming card machines don’t work. Fairly sure the staff are taking the cash for themselves. The waiters during dinner are beyond rude. They do not serve drinks and when you ask for wine they slam the glasses and speak in Turkish to themselves. The receptionist staff are not welcoming and do t speak to you on the way a paying guest should be spoken to. The restaurant closes at 9pm which in itself is ridiculous and then a guy who mumbles comes and asks you to leave even if you are having a drink and chatting as a family. The clientele is mostly Russian and I can tell that this creates a very hostile and strange dynamic between the staff and guests. Generally they do not say please, thank you nor do they smile or adhere to basic manners such as standing a line for something like coffee. The staff obviously do not like their cultural ways and so they fight fire with fire. The rooms and the hotel in general is a bit ran down, a bit 90’s and just not a 5 star hotel. Location, pool, sea and animation staff all great. Overall a strange, rude and disappointing place to be.
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