Tài Khoản Khách
ngày 6 tháng 9 năm 2024
DON'T WASTE YOUR TIME AND MONEY. Extremely disappointed, horrible place. We arrived in hotel around 7:50pm at dinner time. Very poor choice of food, small counter with maximum of 6 trays of very bad food. Two types of dry deserts are if gone they are not going to replace them with more. Our room was for 2 adults and 1 child, the child's bed was not made, we had to do it our self's after a very long day and flight, there were yellow spots on the bed sheet. Dirty dining table in the room with greasy stains from previous guests food leftover food on sponge. I will attach pictures with proof . The patio area was awful they kept their bins and bin bags full of rubbish and old car by our room (check the photos). When we asked one of the staff guys to remove bins from our view, he was shouting at as saying it's not smells bad, so it's shouldn't be a problem for us. I was crying, so disappointed, we are travelling around the world for so many years 5 times a year and never experienced our holiday so bad as in this place. The view of the hotel is lovely, but it is a nature, service is extremely low, don't waste your money on it. On the bread area you won't see any kitchen towels, so keep away from their bread as when people come to cut the slice they hold it with bare hands, disgusting, drinks horrible and dirty glass. Unhygienic place, their's no a bare minimum of knowledge of how the hotel should operate. Obviously, it's very bad management We had to do full food shopping because it's impossible to eat their food. Their eggs are soaked in oil, and everything is either soaked in oil or very dry and not fresh. We are paid for all-inclusive and ended up buying our own food and drinks from the shops, absolutely shocked There were so many people from a hotel walking with grocery bags full of food. Everyone faces were so sad and disappointed at the restaurant, no music played at the bar area, no need for party but you can have some music on for people. Such a waste of time and money. We have been travelling every 2 months for many years and have never experienced such a horrible holiday. Hotel was beautiful but the manager and staff definitely hate their job, very rood and doing nothing for the guest. I would strongly advise everyone to spend more time and search for other place for your holiday, don't make a mistake to book this place as you're going to be extremely disappointed and your vacation is going to be ruined 1000% I don't know who left them a nice reviews is it even real reviews ....
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