Verified traveler
ngày 7 tháng 2 năm 2024
Front desk associate was very rude!! I have stayed here several times and never had any issues, have always requested a balcony room, never had issues with that either. I requested one this time and was told non were available, was also told that our up coming reservation at the end of the month they could not guarantee one, I said okay then I’ll probably just cancel. Instead of trying to offer something she says, well I’ll be more than happy to cancel that for you. I also understand they are first come first serve, and we checked in right at check in time so I know that many people did not check in and get balcony rooms that quick. She had no name tag, and was very rude. Another lady even tried to step in and help us and she wouldn’t allow it. I also requested not to be put on the bottom floor and she did so anyway.
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