Ascott Gurney Penang

they drop or take the drink i left in the refrigerator, the frontdesk stuff blame on us not telling them, are you kidding me? if i can remember, that is not calling "left", if the items i left are valuable, you will continue to take them as yours? what you should do is just making a phone call to me for the confirmation, am i right?

When i walk in hotel,I feel they are very friendly. Check in also fast, when i open room that is fresh & clean room, can see half seaview half cityview. The pillow very soft & whole night sleep very well. Not only that i like, I also like their shampoo like a orange /lemon smell. That is a good place for relax, opposite is a gurney bay park can go to walk around, if don't like walk there also have bicycles rental. Then nearby also have a feel Malay& Chinese restaurant. Morning breakfast have a lot of choosing, including roti canai, egg, rice, mee, porridge, salad, fruit, yoghurt,& dessert.

A bit of a let down for a 5 ⭐ facilities. Breakfast : 3/5 Bed : 1/5 (Very hard, had to ask the housekeeping to add on a topper) Facilities : 3/5 (a bit disappointed on the creaking sound of the door) Parking : 2/5 (basement parking is not stroller friendly) Kids room : 0/5 (there’s a smoking odour in the room maybe from the ventilation) Front desk : 1/5 (lack of professionalism, complain from 7am, attended at 8pm,the staff that help me checked in couldn’t speak in English properly and not even in Malay, very let down for a 5 ⭐) I will rate it as good value for money if it wasn’t a 5 star hotel for the overall amenities which are much more available than a normal boutique hotel. But overall not worth the price paid. Background, I am a heavy traveler and had more than 20 trips per year on hotel alone so I believe my opinion is justified knowing the differences. We even extend the trip by booking at their partner hotel (boutique) and had better experience in fact. Hope they can look into this😌 but I thanked the housekeeping and maintenance for attending to our needs 🩷