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Tài Khoản Khách
Deluxe Room Double Double
Lưu trú vào thg 10, 2024
Người đi công tác
2 đánh giá
1.1/5
Đăng tải vào 14 thg 11, 2024
Vệ sinh rất trung bình, phòng có mùi hôi, thái độ phục vụ kém và thẳng thừng, thái độ kiêu ngạo, cơ sở vật chất rác rưởi, đầu vòi hoa sen bị hỏng
Văn bản gốcBản dịch của Google
Phản Hồi Từ Khách Sạn: Cảm ơn bạn đã phản hồi của bạn. Chúng tôi thành thật xin lỗi vì đã không đáp ứng được sự mong đợi của bạn. Về vấn đề vệ sinh, mùi phòng, thái độ phục vụ và cơ sở vật chất mà bạn đề cập, chúng tôi sẽ n*** lập tức điều tra và cải thiện. Hy vọng có cơ hội mang đến cho bạn những trải nghiệm tốt hơn trong tương lai.
Tom Wong J
Phòng Superior 2 Giường Đơn
Lưu trú vào thg 3, 2025
Du lịch cùng bạn bè
2 đánh giá
3.7/5
Đăng tải vào 12 thg 4, 2025
The hotel is located at Lebuh Celia and behind is hawker centre. Hotel is new but water pressure is v low. Room no view or facing primary school
Dịch
Phản Hồi Từ Khách Sạn: Dear Tom Wong J,Thank you for your feedback and for choosing to stay with us. We're glad you appreciated our convenient location near Lebuh Cecil and the nearby hawker centre. We’re sorry to hear about the low water pressure and the room view not meeting your expectations. Your comments are valuable, and we’ll definitely look into improving these areas. We hope to have the opportunity to welcome you back for a better experience in the future.Best Regards,The Management
Người Dùng Ẩn Danh
Phòng Tiêu Chuẩn Giường King Không Có Cửa Sổ
Lưu trú vào thg 3, 2025
Vợ chồng
49 đánh giá
4.2/5
Rất Tốt
Đăng tải vào 8 thg 4, 2025
Clean cozy room that is in the centre of the hustling bustling busy Georgetown, convenient location and nice place
Dịch
Phản Hồi Từ Khách Sạn: Dear Valued Guest,Thank you so much for your kind words! We're so glad you enjoyed the cozy atmosphere of the room and the convenient location in the heart of Georgetown. It's always a pleasure to hear that our guests had a comfortable stay. We hope to welcome you back soon!Thank you,The Management
Havanana
Phòng đôi Deluxe
Lưu trú vào thg 2, 2025
Người đi công tác
13 đánh giá
4.0/5
Rất Tốt
Đăng tải vào 29 thg 3, 2025
The hotel is very new and the location is very convenience there are a local food market nearby. the room is good even a size is quite small but good enough to stay 1 or 2 in the room.
There are fresh brew coffee for free service in the lobby.
Dịch
Phản Hồi Từ Khách Sạn: Hi Havanana,Thank you for sharing your feedback! We're delighted to hear that you enjoyed your stay at our hotel and found the location convenient, especially with the nearby local food market. It's great to know that you found the room comfortable. We're also pleased that you appreciated our complimentary fresh brew coffee in the lobby. We truly appreciate your support and hope to welcome you back for another wonderful stay in the future!Thank you,The Management
Pavel Y.
Phòng Tiêu Chuẩn Giường King Không Có Cửa Sổ
Lưu trú vào thg 2, 2025
Vợ chồng
4 đánh giá
4.5/5
Tuyệt Vời
Đăng tải vào 5 thg 3, 2025
The hotel is new, fresh and located in the historical center of Georgetown where you can easily stroll along the colorful streets as well as find shopping centers.
The staff is friendly, the lobby is cozy, smells nice, you can drink free coffee, tea and water.
Of the minuses, we encountered an incident that all the sockets in our room did not work and we were unable to charge our mobile phones. The hotel staff quickly called a repairman and eventually replaced our room with the same one, but with a window. Another fairly big con was the fact that the pool did not work for all the days of our stay 2 nights. This was very important for us, since we chose a hotel with a pool.
Dịch
Phản Hồi Từ Khách Sạn: Hi Payel,Thank you for sharing your recent stay experience with us. We were delighted to learn that you enjoyed your stay with us. At the same time, we are happy to have met your expectations in terms of service and quality standards. Receiving such positive feedback from our guests motivates us to further improve our commitment to delivering good service. We look forward to welcoming you again in the near future. Thank you. The Management.
Cicilovestravel
Phòng Superior 2 Giường Đơn
Lưu trú vào thg 2, 2025
Một mình
18 đánh giá
5.0/5
Nổi Bật
Đăng tải vào 4 thg 4, 2025
Nice and clean hotel, indoor swimming pool looks beautiful, short walk to mall
Dịch
Phản Hồi Từ Khách Sạn: Hi Sir/Madam. Thank you for your positive feedback and glad that you have enjoyed your stay. It is a great honor for us to be chosen among the many hotels and residences available.Look forward to your return stay in future. The Management
Tài Khoản Khách
Phòng đôi Deluxe
Lưu trú vào thg 1, 2025
Vợ chồng
34 đánh giá
5.0/5
Nổi Bật
Đăng tải vào 2 thg 3, 2025
Warm hotel with free coffee, water to enjoy in lobby. Convenient location with restaurants and malls nearby.
Dịch
Phản Hồi Từ Khách Sạn: Dear Valued Guest,Thank you so much for your wonderful review! We're thrilled to hear you enjoyed the warm atmosphere, complimentary coffee and water in the lobby, and our convenient location. We strive to provide a comfortable and enjoyable experience, and it's great to know you had a pleasant stay. We look forward to welcoming you back soon!Thank you,The Management
Aion234
Phòng Tiêu Chuẩn Giường King Không Có Cửa Sổ
Lưu trú vào thg 1, 2025
Vợ chồng
16 đánh giá
4.5/5
Tuyệt Vời
Đăng tải vào 17 thg 2, 2025
Relatively new hotel in a central location, about a 10 minute walk to KOMTAR and practically next to Cecil market for access to hawker food. Near to good bars as well.
Room was a bit small when compared to other Malaysian hotels but not cramped. Well laid out with enough space to walk and area to unload your luggage.
Room does not have a viewable window but instead has sort of a skylight to let light into the room.
Dịch
6/10
Phản Hồi Từ Khách Sạn: Thank you for your review! We're glad you enjoyed our central location and proximity to local attractions and dining spots. We appreciate your feedback on the room layout and lighting design. We hope to welcome you again for another comfortable stay.
Lay Leng
Phòng Superior 2 Giường Đơn
Lưu trú vào thg 2, 2025
Gia đình
8 đánh giá
3.7/5
Đăng tải vào 15 thg 3, 2025
Location & services by the hotel is good 👍🏻 one things to said the room is small.
Dịch
Phản Hồi Từ Khách Sạn: Hi Lay Leng, Thank you so much for your kind review! We’re thrilled to hear that you had a great experience and enjoyed our hotel’s location and the excellent service. It would be a pleasure to welcome you back on your next trip to Penang! Thank you, The Management
Jeslyn Tan EJ
Phòng đôi Deluxe
Lưu trú vào thg 1, 2025
Vợ chồng
2 đánh giá
5.0/5
Nổi Bật
Đăng tải vào 28 thg 2, 2025
Really very good experience here l, been to Penang so many times and this is one of the best experiences i ever had. All the staff is really friendly and nice they also offered us a cup of coffee when we arrive. Their coffee is always available at the front desk area! The hotel is very clean and there's even a pool and a 24hr gym. Perfect place to stay in Penang. Close to Cecil street market as well. Absolutely wonderful 👍🏻
Dịch
Phản Hồi Từ Khách Sạn: Hi Jeslyn, Thank you for sharing your recent stay experience with us. We were delighted to learn that you enjoyed your stay with us. At the same time, we are happy to have met your expectations in terms of service and quality standards. Receiving such positive feedback from our guests motivates us to further improve our commitment to delivering good service. We look forward to welcoming you again in the near future. Thank you.
Kenrick
Phòng Tiêu Chuẩn Giường King Không Có Cửa Sổ
Lưu trú vào thg 12, 2024
Vợ chồng
5 đánh giá
5.0/5
Nổi Bật
Đăng tải vào 24 thg 2, 2025
Very nice hotel which seemed new. Staffs were helpful and attentive. Keep it up!! Love the indoor pool facilities and small gym room
Dịch
Phản Hồi Từ Khách Sạn: Dear Kenrick,Thank you so much for your wonderful feedback! We're thrilled to hear you enjoyed your stay, especially the indoor pool and gym facilities. Our team is dedicated to providing excellent service, and we're glad to know you had a positive experience. We look forward to welcoming you back soon!Thank you,The Management
W_Clarissa
Superior King
Lưu trú vào thg 3, 2025
Gia đình
18 đánh giá
4.7/5
Đáng Kinh Ngạc
Đăng tải vào 7 thg 4, 2025
Lovely and comfy stay, friendly staff
Dịch
Phản Hồi Từ Khách Sạn: Hi W_Clarissa,Thank you for sharing your thoughts on your recent stay. We are glad you enjoyed your stay.Your kind compliments shall be shared with the team for encouragement to continuously improve the quality of our services.If you do have a chance in returning, we'll be more than happy to be your accommodation host again! The Management.
Pauline
Phòng đôi Deluxe
Lưu trú vào thg 11, 2024
Vợ chồng
11 đánh giá
5.0/5
Nổi Bật
Đăng tải vào 14 thg 12, 2024
The staff surprised us with a beautifully decorated room with slice of cake during our anniversary. Overall the stay was pretty great as the hotel is very new and housekeeping cleaned the room really well. They also have free coffee and tea. They use real coffee beans for their coffee and boh tea for their teas. Location is near to Cecil market and well located near main Georgetown area.
Dịch
Phản Hồi Từ Khách Sạn: Hi Pauline,Thank you so much for your wonderful review! We're thrilled to hear that you enjoyed your stay with us. We're also glad you liked our convenient location near Cecil Market and the main Georgetown area. We truly appreciate your feedback and look forward to welcoming you back in the future!
J@Ne
Superior King
Lưu trú vào thg 10, 2024
Vợ chồng
1 đánh giá
5.0/5
Nổi Bật
Đăng tải vào 2 thg 12, 2024
Great experience staying here. From the moment I step into the hotel, I feel warm and welcomed by the staffs. Location is good, as u can walk to many eateries. Opposite is the Cecil market where u can have plenty of local eateries. The only downside is the parking, only street parking and might need to turn few rounds around the area to park your car. Other than this, everything is good.
Dịch
Phản Hồi Từ Khách Sạn: Hi J@NeThank you for your kind feedback! We're thrilled to hear that you had a great experience and felt welcomed by our team. We're glad you enjoyed our convenient location and nearby eateries. We appreciate your understanding regarding the parking situation, and we'll continue to look for ways to improve. We look forward to welcoming you back soon!
Yong Kui Ngo
Phòng Tiêu Chuẩn Giường King Không Có Cửa Sổ
Lưu trú vào thg 1, 2025
Gia đình
1 đánh giá
4.7/5
Đáng Kinh Ngạc
Đăng tải vào 21 thg 2, 2025
Pillow need improve cos it is too hard for me
Dịch
Phản Hồi Từ Khách Sạn: Dear Valued Guest,Thank you for sharing your feedback with us. We're sorry to hear that the pillow didn't meet your expectations. We understand how important comfort is, and we'll definitely take your comments into consideration as we work to improve our amenities. If there's anything we can do to make your next stay more comfortable, please don't hesitate to let us know. We appreciate your input and hope to welcome you again soon!Thank you,The Managament