Michael
27 tháng một, 2024
The overall stay was good, but the way one particular issue was handled was way below average.
The hot water went out the afternoon of our first night - we stayed for two nights - and was not available till the next day.
Our disappoin**ent was not that it was not repaired more quickly, it was that the hotel was too matter of fact about it! It was more like, "Oh, well, sorry about that."
In addition, we had to ask for "an appropriate compensation" for the lack of hot water and the inconvenience it caused. Since it is the hotel that is providing the service, they should have taken the initiative to offer the compensation, and a more generous one than they did.
We have stayed at various IHG properties and have enjoyed our stays, and hope to again in the future.
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