Các đánh giá Pestana Vila Lido Madeira Ocean Hotel
Pestana Vila Lido Madeira Ocean Hotel
R. do Gorgulho 15 17, Sao Martinho, Funchal, Madeira, 9000-107, PortugalXem thông tin khách sạn
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Đánh giá của khách
4.5/5
Tuyệt Vời
58 đánh giá
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Đánh giá đã xác thực
Vị trí4.5
Trang thiết bị4.5
Dịch vụ4.5
Vệ sinh4.5
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Tất cả đánh giá(58)
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Đánh giá có ảnh/video(9)
Đánh giá tiêu cực(4)
fishmart22
Lưu trú vào thg 10, 2024
Người đi công tác
5.0/5
Nổi Bật
Đăng tải vào 20 thg 10, 2024
The location of this hotel is fantastic - directly on the ocean. I believe each room has a view of the water. The staff could not be nicer, offering tips for restaurants and answering questions. The water was rough while we were there, but we are good swimmers, so we were able to swim and snorkel 4 out of 5 days while there. The pool is crystal clear and beautiful and located right on the ocean as well. The rooms are not fancy, but are clean, comfortable and have all that you need, including a small refrigerator with complimentary water and juice upon your arrival. It is lovely to watch the sunrise and moonrise from the balcony. Breakfast was good and offered a nice variety of foods. It was nice to sit outside, once again with a view of the ocean. They had happy hour and live music on some evenings and there were stores and restaurants nearby, which was great if you were jet-lagged. We walked into Funchal several times from the hotel.
Dịch
Phản Hồi Từ Khách Sạn: Dear Guest, Thank you very much for sharing your wonderful feedback! We're thrilled to read that you had such an enjoyable stay with us at Pestana Vila Lido Madeira. The all team is very happy to read that you enjoyed your holidays, in particularly our convenient location, the beautiful views we offer, the swimming facilities and our hospitality that made you felt well taken care of by our staff. We truly appreciate your kind words and we all look forward to welcoming you back in the future for another memorable stay. Should there be anything we can do to make your next visit even better, please don’t hesitate to reach out. Kind regards, Fernando Saramagaio Hotel Manager
Tài Khoản Khách
Lưu trú vào thg 9, 2024
Khác
5.0/5
Nổi Bật
Đăng tải vào 27 thg 9, 2024
We visited the Vila Lido having been shown around in April. The location is spectacular with views across the bay. The staff are so friendly and helpful, the accommodation comfortable and the food delicious. We will certainly be returning.
Dịch
Phản Hồi Từ Khách Sạn: Dear Guest, Thank you so much for taking the time to share your feedback and for coming back for more memorable moments in our company. It's fantastic to know that our prime oceanfront location contributed to your positive experience. We agree that it's one of the best features of our hotel! We're thrilled to hear that our staff provided you with friendly and efficient service during your stay—this is exactly what we strive for. It's also great to know that you enjoyed our accommodation and food selection. We hope to welcome you back to Pestana Vila Lido in the near future! Best regards, Fernando Saramagaio, Hotel Manager
Albinas P
Lưu trú vào thg 8, 2024
Vợ chồng
5.0/5
Nổi Bật
Đăng tải vào 16 thg 8, 2024
Experience i had at this hotel is excellent. The Staff at the reception very helpful, and efficient. Rooms are renovated well adapted for stay. Would like to note that breakfast is exceptional, been travelling a lot, but that was something, different sort of food. While you eat you can enjoy beautiful view from restaurants balcony. We enjoyed so much other facilities like pool. If you tired of pool, you have very easy access to ocean plus for your safety there is lifeguard. I could go on, but you need to come and experience your self.
Dịch
Phản Hồi Từ Khách Sạn: Dear Albinas, Thank you for taking the time to share your wonderful feedback with us! We are absolutely thrilled to hear that you had an exceptional stay and that hotel have met your expectations. Your compliments on our facilities, services, and staff mean the world to us. It is always our goal to provide an outstanding experience for our guests and knowing that we succeeded in making your stay memorable brings us great joy. We are delighted to know that you left extremely happy, and we look forward to welcoming you back in the near future. Should you need any assistance or have any special requests for your next visit, please do not hesitate to reach out. Thank you once again for your kind words and for your preference in Pestana Vila Lido Madeira, we are looking forward to welcoming you again in the future. Warm regards, Fernando Saramagaio Hotel Manager Pestana Vila Lido
Harriet D
Lưu trú vào thg 8, 2024
Vợ chồng
4.0/5
Rất Tốt
Đăng tải vào 13 thg 8, 2024
Pestana Vila Lido is a super hotel if you are looking to chill out and have instant access to the ocean. Bedrooms are a good size with a really good en suite, especially the shower ! You don’t need to bring shampoo and body wash as it is already provided. I would suggest you bring with you mosquito spray or a plug in as we both got bitten quite a fair amount. Breakfast is well worth paying for as the choice is massive and delicious- the buffet is open until 11 so we tended to have a later breakfast and therefore didn’t need any lunch. The breakfasts cater for all allergens and dietary preferences such as vegan, lactose free etc. just be wary when buying the buffet dinner that this does not include wine and we had an unexpectedly high bill for three glasses of wine coming in at €28! The pool staff are very attentive and will come and grab a parasol and set it up when they see you arrive on your sunbed. The pool is quite a good size however perhaps not big enough to do hardcore lengths in- however,the ocean is very close which you can dive right into ! There is a sauna and steam room however these are quite small and don’t seem to be open every day. There is also an outdoor gym which can be used however again, it is rather small and as it is outside, it does tend to be rather in a sunspot making it harder to use.
Dịch
Phản Hồi Từ Khách Sạn: Dear Mrs. Dismorr, Thank you so much for taking the time to share your feedback! We are thrilled to hear that you enjoyed your stay with us at Pestana Vila Lido Madeira. Your positive review is incredibly motivating for our team and serves as a reminder of why we are dedicated to providing the best possible service to our guests. We are delighted that we could contribute to making your stay a pleasant one. We look forward to welcoming you back in the future for another wonderful experience. If there is anything more, we can do to make your next stay even better, please do not hesitate to let us know. Best Regards, Fernando Saramagaio Hotel Manager Pestana Vila Lido
bam00re
Lưu trú vào thg 8, 2024
Gia đình
5.0/5
Nổi Bật
Đăng tải vào 9 thg 8, 2024
Absolutely fantastic hotel with clean modern rooms with amazing views. We love the location and management is incredibly responsive, particularly Cristina, who has gone above and beyond to make our stay special. This is an ideal hotel for families.
Dịch
Phản Hồi Từ Khách Sạn: Dear Mrs. Moore Thank you for sharing your wonderful feedback with us! We are delighted to hear that you are having an exceptional stay and that the hotel is living up to your expectations so far. Your compliments on our facilities, services, and staff mean the world to us. It is always our goal to provide an outstanding experience for our guests and knowing that we succeeded in making your stay memorable brings us great joy. If there is anything else we can do to make your stay even more enjoyable, please do not hesitate to let us know. We are here to ensure that you have a memorable and comfortable stay with us. Thank you once again for choosing to stay at Pestana Vila Lido. We look forward to continuing to exceed your expectations. Warm Regards , Fernando Saramagaio Hotel Manager Pestana Vila Lido
ysh1975
Lưu trú vào thg 12, 2024
Khác
4.0/5
Rất Tốt
Đăng tải vào 20 thg 12, 2024
We love this place but a few bits of advice for the hotel. Christmas decorations: you must up your game! Put lights on the trees at least, it looks so dull in the evening. Entertainment: there is none or did we miss it? We did several happy hours but no entertainment. Restaurant: breakfast is great but evening meal is moderate only. No atmosphere in restaurant. Needs aimed lighting and candles on tables. Puddings seem to be mostly blamange type and bland. Otherwise our apartment was great, staff are lovely and pool area great.
Dịch
Tài Khoản Khách
Lưu trú vào thg 12, 2024
Khác
2.0/5
Đăng tải vào 17 thg 12, 2024
We have never stayed at this hotel, but have stayed nearby for over twenty years, and regularly used the bar here. In the past, over a two-week holiday we would drink here on at least nine evenings, plus some early happy hours. There have always been two or three staff taking orders and serving drinks. Not this year however. There was one young lady on her own, trying to take orders from all the tables and bring out drinks for everyone. Although she was doing her best it was taking a long time for orders to be taken and drinks to arrive, and then ages again to receive any change. On one occasion, whilst we were at an outside table, some people sat at the table on the grass, waiting to be served. After twenty minutes or so they gave up and left. Some more people then arrived and sat at the same table - after a while they also gave up and left. So this year, instead of at least nine visits, we only made two. What is needed is for someone like the very professional Luis Santos to return and sort things out.
Dịch
Tài Khoản Khách
Lưu trú vào thg 11, 2024
Khác
3.0/5
Đăng tải vào 23 thg 11, 2024
Nice room with a sea view. Unhelpful reception. It’s in a separate building to the hotel rooms so you have little contact. No information given about the hotel or Madeira - you have to find out for yourself. You cannot walk towards the main town along the seafront so it’s on a busy main road and hilly for 45 minutes. Take the bus. The spa is ridiculously expensive. Massage 50 euro on the website for an hour is 95 euros for an hour when you get there- that’s nearly double. Facials the same. Good breakfast over the sea. Apart from the sea view, this hotel does not have a lot to recommend it.
Dịch
Tài Khoản Khách
Lưu trú vào thg 11, 2024
Vợ chồng
4.0/5
Rất Tốt
Đăng tải vào 22 thg 11, 2024
The complex has been upgraded to a very good standard, and the staff are very friendly and helpful. We are I a studio apartment and it is very comfortable, there is plenty of space for us, the only downside is that the beds are so hard I have had to have 4 duvets put on the mattress folded over so that the bed is more comfortable I suffer with a back problem and was unable to sleep the first night.
Dịch
W7194DXgeoffs
Lưu trú vào thg 11, 2024
Vợ chồng
2.0/5
Đăng tải vào 9 thg 11, 2024
After recommendations from the Hotel Staff we had a meal in the Hotel Buffet Restaurant... Salad was ok...hot buffet food was cold or lukewarm and had clearly been sitting there too long.. The dessert buffet was predictably boring and the cost of 35 Euros for the meal was extortionate. I complained to Reception and to be fair I got a refund as I was staying in the apartments belonging to the Hotel. Apparently the Chef was on holiday which of course is no excuse at all. I shall not risk it again.. ever!
Dịch
Phản Hồi Từ Khách Sạn: Dear Guest, Thank you for sharing your feedback with us. We are sorry to hear that your experience at the buffet was not up to your expectations. We are already working on optimizing our offer and prevent these situations from happening again. We'll definitely take your feedback into consideration as we continuously work to improve our guests experience and satisfaction. Thank you for your fair comprehension and we hope to welcome you back soon and offer you a better experience. Sincerely, Fernando Saramagaio Hotel Manager
jothra
Lưu trú vào thg 10, 2024
Vợ chồng
4.0/5
Rất Tốt
Đăng tải vào 3 thg 10, 2024
Friendly and service-minded staff. The best rooms have a fantastic view of the sea and seaside. A good number of restaurants nearby, some quite high standard. The hotel does not quite live up to the five stars they claim. Some areas of improvement: Turndown service was often just chocolate delivery in the evening, breakfast was basic with long lines of people in front of only two coffee machines, several days of really cheap juice for breakfast, the sparkling wine offered for breakfast was also low quality, some days of missing replenishment of coffee in the room. Apart from this we enjoyed our stay and were also able to get an upgrade to one of the best rooms on the top floor. Great place to enjoy both sunrise and sunset!
Dịch
Phản Hồi Từ Khách Sạn: Dear Guest, Thank you so much for your kind words and for taking the time to share your experience with us and the whole tripadvisor.com community. The all team is very happy to read that you enjoyed your holidays, in particularly the beautiful views and our convenient location. We agree that it's one of the best features of our hotel! We’re sorry to hear about the issues raised which we hope did not spoiled your holiday experience. We thank very much for your understanding and thrust that your feedback is incredibly valuable to us and we’ll certainly look into these areas for improvement. We appreciate your comments regarding the coffee machines and will definitely take your feedback into consideration as we work to improve the guest experience and reduce any waiting times. We hope to have the pleasure of welcoming you back for an even better experience in the future. Warm regards, Fernando Saramagaio Hotel Manager
Roving28260014267
Lưu trú vào thg 9, 2024
Gia đình
5.0/5
Nổi Bật
Đăng tải vào 29 thg 9, 2024
Great stay with friendly and helpful staff! Rooms are great, beautiful sea views. Location near everything you need including public transports. Amazing breakfast, with lots of choice. The live music was beautiful with the saxophone player!
Dịch
Phản Hồi Từ Khách Sạn: Dear Guest, Thank you for sharing your experience with us! We’re delighted to hear that our team’s friendliness made a lasting impression on you, especially our wonderful saxophonist. It is fantastic to know that our priviliged location by the sea with wonderful views, defenitely one of the best features of our hotel, together with the room allocated and the delicious breakfasts contributed to your positive experience. We truly appreciate your kind words and we all look forward to welcoming you back in the future for another memorable stay. Should there be anything we can do to make your next visit even better, please don’t hesitate to reach out. Kind regards, Fernando Saramagaio Hotel Manager
Tài Khoản Khách
Lưu trú vào thg 3, 2024
Khác
5.0/5
Nổi Bật
Đăng tải vào 8 thg 3, 2024
My wife and I spotted the unique Pestana Vila Lido Hotel when we were on a Dolphin trip on a previous Pestana holiday in Madeira Nov/Dec 2023, both my wife and myself thought this is a hotel where we would like to stay and more or less booked it straight away for a 2 week winter break when we arrived home in the United Kingdom, the Hotel has a Pay on Arrival Policy which gave us some time to save up for a holiday in February/March 2024 The holiday itself, we flew from Leeds and Bradford Airport and arrived in Funchal Madeira Airport, from the Airport we chose the Aerobus (6 Euros per person)which you find outside the arrivals area and this takes you into Funchal and Hotels at various stops, it is to be noted that this service doesn't take you directly to the hotel but at various stops along the route which are close to the hotels, we found out that our stop was stop 15 the Lido area and which is just at the top of Rua Gorgulho where the Vila Lido is situated at the bottom of the hill towards the sea. The Pestana Vila Lido Hotel is even more impressive close up with it's unique shape and the traditional part of the hotel is equally striking and with the check-in procedure a breeze we paid the amount and were shown to our room. Our room one of the Classic Sea View rooms was light and airy with the best views ever of the Atlantic from the room and balcony and dependent which side of the hotel you are on you either have the sunrise or sunset. There were a couple of minor issues with the room and these were pointed out via an online review of our stay so far. To our surprise, the following day we were offered by the Hotel Manager an upgrade to a superior room which was out of this world and had the best views of the Atlantic we had ever encountered, with a view to the West of the Island for the amazing Sunsets. It has to be said that we once again had some minor issue's with the Superior Room and we addressed these at a later internal management review of the hotel. My wife and I like swimming and there is ample opportunity for this with the hotel pool which was awesome and also an option if the sea state is ok to enter the sea safely with ladder access and egress, the area is fenced off and appropriate warning flags raised when the weather is too bad to swim safely. The breakfast facilities at the hotel are perfect with the staff being very friendly and accommodating to our needs which are not extravagant just some tea and a poached egg sometimes, there are coffee machines and an excellent choice of hot and cold food available, you can even sit outside to view the ocean whilst you have breakfast should you so wish. In the traditional part of the hotel is a bar and A La Carte Restaurant where the menu has a variety of options As well as the Hotel Bar and Restaurant where we dined on 2 occasions there are a number of nice restaurants in close vicinity and further to the West is the Public lido which has adjacent bars and restaurants, something for ever
Dịch
Phản Hồi Từ Khách Sạn: Dear Mr. Kevin, Thank you for sharing your detailed and positive review of your recent stay at Pestana Vila Lido! We're delighted to hear that you and your wife had an amazing experience during your winter break with us. It's wonderful to know that you appreciated the unique architecture and setting of the hotel. We're glad you enjoyed the breathtaking views of the Atlantic from your room and balcony. We appreciate your feedback regarding the minor issues, and we're pleased to hear that our team addressed them promptly. Your compliments on the hotel pool, breakfast facilities, and the friendliness of our staff are greatly valued. Thank you for mentioning the convenient transportation options and providing helpful tips for future guests exploring Funchal and the surrounding areas. We hope to have the pleasure of welcoming you and your wife back to Pestana Vila Lido in the future for another memorable stay. Warm regards, Fernando Saramagaio Hotel Manager Pestana Vila Lido Madeira
World S
Lưu trú vào thg 8, 2024
Vợ chồng
5.0/5
Nổi Bật
Đăng tải vào 16 thg 8, 2024
The satff was amazing during our stay! Really loved the location and atmosphere of the hotel! will come back for sure!!! The breakfast was amazing with a great selection of international and local products! The pool with the sea view is great and not too crowded as people go away during the day! There are bars close by as well with good local atmosphere! Franck T.
Dịch
Phản Hồi Từ Khách Sạn: Dear Mr. Franck, Thank you so much for your kind words and for choosing Pestana Vila Lido Madeira Ocean Hotel for your stay. We are truly grateful for your appreciation and are delighted to know that you had a comfortable and enjoyable experience with us. Providing a memorable and relaxing stay for our guests is our top priority, and it's wonderful to hear that we were able to meet your expectations. We look forward to welcoming you back in the future and continuing to offer the exceptional service you deserve. Warm regards, Fernando Saramagaio Hotel Manager Pestana Vila Lido
Tchiudr8
Lưu trú vào thg 8, 2024
Gia đình
5.0/5
Nổi Bật
Đăng tải vào 16 thg 8, 2024
Memorable stay! Excellent hotel and staff! It will be my hotel every time I visit Madeira Island. Stayed 5 days, the breakfast was very nice . The rooms are also amazing with a great view and very clean. Madeira is a lovely place for holidays and culture.
Dịch
Phản Hồi Từ Khách Sạn: Dear Tchiudr8, Thank you so much for taking the time to share your feedback! We are thrilled to hear that you enjoyed your stay with us at Pestana Vila Lido Madeira. Your positive review is incredibly motivating for our team and serves as a reminder of why we are dedicated to providing the best possible service to our guests. We are delighted that we could contribute to making your stay a pleasant one. We look forward to welcoming you back in the future for another wonderful experience. If there is anything more, we can do to make your next stay even better, please do not hesitate to let us know. Best Regards, Fernando Saramagaio Hotel Manager Pestana Vila Lido