Hector
22 tháng hai, 2024
The receptionist was very helpful and friendly. She got us our key and upon entering the room we found a welcome card on the bed telling us that our room was personally cleaned. Very thoughtful so I thought, until we found the carpet hadn’t fully been vacuumed, the night stand felt sticky, the RR floor was not swept nor mopped and the shower rod was detaching from the wall. I also noticed that the elevator near our room was out of service. My wife noticed that the breakfast area wasn’t being cleaned in between customers. No attendants present to bring fresh eggs or any other items that needed attention.
My stay could’ve been better… that’s why I took one star, because of all the small details that could’ve made it 5 star. With as much that I listed, perhaps someone else would’ve given 3 stars.
The way we were treated from the receptionist was very kind and professional and to me that human factor means more than the small but correctable things mentioned.
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