TownePlace Suites Fort Worth Northwest/Lake Worth

This is my second stay at this hotel, both trips about 4 days each. My first stay was a king suite, this trip a standard king room. This hotel is listed as 3-3.5 Stars, so I understand it to be a more budget-friendly Mariott option, especially for last minute trips when other more preferable hotels are too expensive. The exterior of the hotel is very nice, and there are two BBQ grills and a fire pit out front for socializing. The lobby is nice, but you will smell a horrible industrial strength air freshener that is distributed through mist by a wall-mounted dispenser. There is substantial seating in the lobby. The staff are not very customer friendly, and not as attentive to customer needs as you would expect at a Marriott hotel. When asking general questions, you will feel like you are being a bother. I had a drainage issue in my bathroom sink and it was not a priority. After asking several times about a resolution, I was told that they only have one maintenance guy who travels between all of their locations. The general manager, Lynda, finally came up with a plunger to fix my issue. When I called back down to let her know that the water was still not draining, and she told me that she could bring me some Drano. I ended clearing the drain myself, as she was too busy. They seem understaffed. The electricity was cut off from 10a-4p on my last day due to construction. The beds are comfortable, housekeeping is nice. This will be my last stay here, still a borderline 3 Star.

Property was clean and very quiet. My only issue was the lobby stunk really bad. I spoke to receptionist a supposedly the rain was causing a sewage smell??

There was absolutely nothing to complain about. It was beautiful, clean, and close to everything.

The attendants and housekeeping staffs were very attentive. I love the friendliness they showed us when we arrived through the front door. Even upon entering our room, there were signs that offered extra amenities the hotel has especially if you are a grill fanatic (they have a grill for guest to use, or if you need slow cooker, rice cooker etc). They room, bathroom and hallways were clean. Its definitely family friendly, but no bar. But they do have Chedddar restaurant across the street!

Everything was great as far as accommodations and service goes. 2 things that were less than ideal: 1)There was a nasty sewage smell in the main lobby at ALL times. 2) Housekeeping decided to remove all of my personal toiletries (shampoo, conditioner, face wash, body wash, toothbrush, etc.), my consumables (water and snacks in my fridge), and my phone charger right in the middle of my stay! That was definitely frustrating but the front desk staff was very apologetic.

We liked that we could just walk to Cheddars for dinner, it is pretty much in the hotel parking lot. The hotel itself was just ok, they did not keep the coffee station refreshed, and there was just some small things missing in the room. Nothing big, overall a nice stay.

The lobby was constantly being sprayed with some sort of air freshener that was so strong and unpleasant that it made it uncomfortable to be in the lobby, at the elevators or at breakfast. The glassware in our room was dirty ( fingerprints and lipstick on them still). They were out of ‘do not disturb’ signs for the doors. And be warned that the sofa bed is extremely small (like feet hanging off the end) and the mattress is more like a 2 in piece of flimsy foam.

We enjoyed staying here very much! Very clean room and good breakfast options.

We arrived for a late check in and were given the accessible room. It was nice but the layout was not thought out in terms of of the details. The outlets weren’t near the mirrors and the bedding wasn’t complete for the pullout. The rest of the room was set up like others I’ve seen. The staff were very nice.