Pomeroy Hotel Fort McMurray

Very disappointed in our stay. We picked this hotel because of the hot tub and it was shut down the week we were there. The girl at the desk offered a discount but at checkout it was a different person and the invoice did not reflect a discount. I have spoken with several people and they all have to "talk to the manager" and call me back which no one has. Cleaning of the room wasn't done until day 4 so we had to keep going to the lobby to get towels, coffee, toilet paper and kleenex. When the cleaning staff came the second time they took our collection of bottles to return that was clearly in a separate box/area in the middle of our stay. AND one night was insanely loud we had to call down at midnight to complain. Just overall a disappointment.

The 1st night was awesome and had a good nights sleep. It was the 2nd night there was a sports group of older teenage girls that slammed doors, yelled at each other down the hallway, and had no consideration for the other patrions staying at the hotel. This went on until 5am.

The Pomeroy was a great hotel. The lounge area in the lobby was so cozy, the room was clean and modern and the breakfast was great.

Great service, friendly staff. Underground parking and the free breakfast nice perks.

Wishing the pool and hot tub was open! Underground parking was excellent. Location was convenient. Gurpreet’s excellent customer service made up for the facility maintenance. She was excellent.

Would be nice to have two working elevators. Have stayed a few times over the last couple months and it's always once elevator working

For a new hotel. Super thing walls, so It was loud from people In the hallway at all times of day and night. Mattress was uncomfortable. Shower rod was slightly off so the curtain wouldn’t stay closed.

The Pomeroy needs to secure a food & beverage establishment for one of the vacant ground level spaces. They should approach Brown's Social House or Cactus Club Cafe.

Friendly staff and nice clean room. Dining area was bright and roomy but glad we brought our own coffee. Limited viewing movie /TV options but all in all a great stay.