Fortuna

The location was the best! One block from the ocean. Easy to get to the restaurants without being right in the middle of them. We visit every year and love this particular area. The beds were comfy. Place was clean and AC worked great. The pools were refreshing and clean as well. It is a bit of a younger crowd still for the Spring Break months. It wasn’t terrible though. We were able to relax and enjoy ourselves.

This is not a hotel, that is the first thing you should be aware of. This is an Air BNB style property with a number of rooms. The rooms themselves are in good shape and the deluxe room we stayed in was very nice. The A/C was loud and didn't work particularly well in February so I would hate to visit in the summer. The kitchenette is very handy and the full size refrigerator was nice. My major issues with this hotel are two things: the information on the hotel listings is incorrect and deceiving. They say they have two pools and I could only find one, for example. They say they have a 24-hour front desk when in fact there is only a "host" there from 9-4 and even then it was hard to find someone. Second, the communication they provide is pretty pathetic. When I arrived after 4pm on my first day at the hotel there was no one to check me in (there is no indication of this on any listings on any website including their main website) so i couldn't check in to my room. Why didn't I call the main number or the after hours number or the corporate number? I did and they all had full mailboxes and no one answered. Pretty great customer service, wouldn't you say? This is the first place i have ever stayed where i have to pay for another hotel room so that I could check in to the first hotel room. This just seems like a very bare bones operation that doesn't do the bare minimum and I was very disappointed.

I appreciated the free beach umbrellas, chairs and towels. Overall, everything was good with one exception - the old school LOUD window A/C. It would be great if they switched them to the modern quiet wall ones. Impossible to sleep without ear plugs otherwise.

Customer service was wonderful. Location and price couldn’t be beat. Loved the ability to borrow beach chairs and towels from front desk. I personally appreciate when places only do housekeeping upon request so I enjoyed my stay here. Extra towels, toilet paper, hair dryer and iron were in a drawer. Mini fridge, microwave, keurig, tv, etc. Everything I’d need.

The Fortuna was great. Everybody we dealt with was super friendly + they are very focused on keeping the hotel incredibly neat and clean. The pool was clean, quiet and relaxing but when we wanted some party atmosphere, we were just a couple blocks from the beach and close to restaurants, bars, etc. We do plan to stay there again. Thanks Ilona!

The place was clean, room was clean, bed was comfortable, we asked for more pillows and they gave us some, whenever we requested something the staff was right there accommodating us, the staff were very friendly and very accommodating, this place is in a great location, a quick walk to the beach and restaurants and shopping if needed. There are 2 pools and both very refreshing. We would certainly stay here again but next time we want to try their Elita hotel which is next store, the Gzella collection. Thank you !