W Fort Lauderdale

Worst experience & Horrible advertisement… Only water view was the Rain . Never again

THE HOTEL DID NUMEROUS UNAUTHORISED CHARGES ON MY CARD TOTALLY $1,000!!! AND I’M STILL TRYING TO RECOVER THIS!! Watch out for the charges on your card. Pool area tiles are dirty. Bath water is yellow!! I suggest you stay at the Hilton next door. (I did wonder why on other booking sites the review scores were low in comparison to neighbouring hotels - unfortunately I didn’t take heed!!!)

We got to the hotel to find out the main pool would be closed for august which is one of the main reasons I picked this hotel so super disappointing. Everytime we would call for issues no one would come. No cord for the Bluetooth speaker, no one came. Fridge not cold, no one came. No one serviced our room for trash and towels had to call, and once again no one came so we threw everything out in the hall until someone passing by happened to stop and do it for us. Will never stay here again!

My review is a little late but My husband and I with our 2 kids, stayed at the W and we had a great experience. We were there the last week of July. We stayed for 8 days. The hotel is beautiful, very upscale. Lots of amenities. From when we checked in, everyone was super nice. We had a great view of the beach from our Balcony. We stayed on the 21st floor and our floor was very quiet. Our room was very clean, always smelled good as soon as you would walk out of the elevator into the hallways. Hotel was very clean. Our room was always serviced. The room was super nice. Great access to the beach. Valet service was great, everyone was super nice. We did not eat at the hotel though because it was pretty pricey. Overall we had a great experience and definitely would return back to the W in the future.

Piscina espectacular! , enfrente Del Mar y muy buena ubicación. El valet parking es muy eficiente y me costo 50$

It was a dream come true staying at this hotel. This service was unexplainable amazing anything they could do to make a person feel comfortable they will at this hotel.

the elevator situation is really porr. youhave to wait 10 plus minutes for majority of the time to go your room. they are very slow! it was so annoying

The elevator didn’t work, staff did not know where the stairs were, and some were rude when asked. They said the pool was heated but it wasn’t. The service charge of nearly 50$/day was ridiculous when things don’t work. Go somewhere better…the Atlantic or Westin are probably better.

High expectation…..poor delivery! My experience at the W of Ft Lauderdale was not what I expected from a 4 star establishment. I had a short stay at the W from Jan 5-7 2024. Upon arrival, I waited almost 30 min to get to my room due to issues with elevator. Only 1 out 3 elevators were working during my stay. There were no signs posted to alert customers of an elevator outage or issues & upon check in, the front desk failed to inform me. If I would have known, I would have requested a room on a lower level or cancelled the reservation altogether. God forbid I had a medical emergency on the 20th floor during my stay! That was unacceptable! Next, the cleanliness of my room was totally unacceptable. Dirty towels, stained/soiled. Dirty bedding with the mattress cover and foam pad covered with all types of stains of unimaginable fluids. The balcony floor was covered in dirt & grit. It was pretty obvious that balcony had not been swept or cleaned in weeks! Saturday morning after taking note of the balcony & soiled bedding, I sent my concerns & complaints to two managers of the hotel. I then notified the front desk. The gentleman at the front desk offered a $100 credit & I declined because that doesn’t resolve the issue for my stay and for future guests. I asked to speak with a manager about these issues but my name was written down on a sheet of paper & I have yet to hear from a manger. Unacceptable! The reviews compared to reality did not and do not match! Book with caution.