Kelpies Serviced Apartments

Highly commended. Procedure for entry was seamless. Andrew met us at the door and provided an excellent overview of apar**ent procedures, keys etc. Tiffany was happy to accommodate our early arrival. 1st floor facing the cathedral across the road quiet. Apar**ent clean and everything operating. Taxis outside the door if you needed one. Easy access to town facilities. We went everywhere on buses. Cafe around the corner in Glebe St -The Mustard&Fork - was an absolute gem. Ed and staff were such great hosts it was our goto cafe for breakfast each day.

Kelpies Serviced Apar**ents in Falkirk was very conveniently located - just a couple of minutes walk from Falkirk Grahamston station and a half hour walk to our gig venue. However, the "apar**ent" was no more than a glorified bedsit and certainly nothing like the lovely photos on the website. It was no bigger than many hotel rooms and featured a wall mounted microwave, sink and mini fridge in one corner of the room. If I book an apar**ent, I expect to have a decent amount of space to move about in. Despite the booking saying the apar**ent would have a king size bed, it was a double bed crammed into a small space beside a sloping ceiling. I am not tall by any stretch of the imagination, but found myself having to stoop on more than 1 occasion. A very small table was also positioned below an area of sloping ceiling. All in all, I did not consider this value for money and would be unlikely to book here again.

The woman I phoned about payment and checking in was very nice and friendly. It states on ********** that check in was 1pm-6pm so we arrived in Falkirk from the north east of Scotland for a 1pm check but was then told that check in is not till 3pm so we had to wait a few hours. Getting the key is easy as it is just a key in a key safe, although another rooms key is also in there so I had to come back downstairs and put it back into the key safe. The bed and the pillows were comfy. I’m not sure they should be called apar**ents considering it was just a bed in a room (like any other hotel room). I tried to put a drink into the fridge and decided to take it back out again as there was a horrible smell in the fridge. There was also a horrible smell coming from the drawer above the fridge. The glasses that were available to use were also quite stained and unclean. The bathroom was a good size and had a spacious shower. Also the towels were a good size. Personally do not think that the room was worth the price.

I recently stayed at Kelpies Serviced Apar**ents on Newmarket Street and really enjoyed my stay. They were in the town so an Asda was just down the road and loads of restaurants nearby. There was also a retail park which was less than a 5 min walk away. I was in room 2 facing the front and it was a nice outlook. The room was spotless and the bed was really comfy. All the staff I spoke to were really friendly and helpful. Will definitely be staying again and have recommended to some of my friends/family too.

I would have given less than 1 star but this is not available. We stayed over the Easter weekend- booked through ***********. I would say this was one of the worst apar**ents ever booked and paid for. The entire flat was run down dirty, filthy and dusty. I have got pictures and video's of the flat with dust on the heater. The evening we arrived the heating and TV was not working, so we called the number on the guest book- the lady just said she cant do anything and will look at it in the morning. The next day we realized hot water was not working? We did not have hot water for all 3 nights. We had a 2 twin bedroom flat and we were just a couple and my daughter, They had 1 single bed made up for us in each room. It was just a disaster stay. And then to top all up, they charged £45 of our HOUSEKEEPING deposit to say I didn't informed them about my daughter? SERIOUSLY. Please refund my £45 with immediate effect. This is ILLLEGAL. This is a Day light robbery.

For what was supposed to be a 'Superior Apar**ent ' it turned out to be a small cramped room with a bathroom that hadn't been cleaned.