Guascone79
ngày 18 tháng 8 năm 2024
With my family I booked a room in the Pousada Convento Évora. The “cel” n 4 was supposed to be a superior/suite room but unfortunately it was an overestimated definition…the carpet was dirty, the air conditioning was loud and full of mold, the room window (restaurant side) was broken and it wasn’t possible to be closed. The swimming pool was dirty ( I was not able to see my foot on the bottom of the pool…). After checking out we asked for some help with our luggages, our car was in the hotel parking but the concierge, instead of offering us some help, suggested us to drive the car to the front of the hotel…she didn’t say that the we would have to drive the car trough the narrow streets around all town (I damaged the car in one of those streets). I’m totally disappointed for the low care received in this kind of “high level structure”
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