Tài Khoản Khách
19 tháng tư, 2024
Before arrival I had emailed the reception staff who were very friendly in their emails. Upon check in we were greeted by a lovely friendly male guy. He was the last friendly person we met staff wise in the hotel. The room was ok, it was clean, the furniture worn, not very inviting. The bathroom was big and spacious. The view from the hotel was lovely. The hallways need updating, carpets dirty, vending machine along the corridors, not the luxury resort that is portrayed to be. It is not a cheap hotel, the cost of the room, the food, drinks are overpriced. If I am staying in a luxury hotel I expect to pay this and do pay this because you pay for a luxury hotel, this is not a luxury hotel but they charge like it is. We went to the playground with our daughter with consisted of 3 items, this is not a playground as stated on their Web site. We went to the bar for a drink and stood there for 10 minutes to eventually be greeted with "yeah" by the bar tender, ordered 2 drinks and sat down. The bar area or lounge is horrible, one section is like a canteen and the rest are tables left with dirty plates sat on them, dirty carpets, not a nice setting. The view was the only good thing. We booked a 4 course meal as we were celebrating my husbands birthday which I mentioned on booking. I asked for the time to be changed to earlier as my daughter was hungry but they couldn't fit us in. We went down for dinner to be directed to the same canteen/bar area and were greeted with a sign stating to stand here for a table. We stood and stood and no one came near us after 10 mins waiting I went in and stood in the bar to be ignored by staff, very uncomfortable to be left standing in the middle of a busy bar. Eventually a girl came over, no hi just said our table wasn't ready and to go back to reception and wait. We got our table at 7.20, our reservation was for 7. We were asked if we wanted a drink and I asked for the wine menu which I received but they didn't come back to take an order. Someone then came over to take a food order and I asked to order a drink aswell. We waited another 10 minutes and I had to ask again if we could have our drinks to be told oh sorry they lost the docket and the drinks would be over now. The Wine was horrible and overpriced. The food was disgusting, we didn't eat it, my husband ordered vegetable soup to start but he got leak and potato, we couldn't ask for it to be changed as staff didn’t come over to ask if we were OK. The mains we didn't eat and my daughter didn't eat her food either. The staff never asked how the food was, if we needed anything, it was more a feeling of eat and get out. We had to ask to order dessert, even that was disappointing I ordered a lemon cake with ice cream who puts ice-cream sitting in warm custard? the coffee I ordered didn't arrive and at this stage I didn't even try and find someone to ask we wanted to leave. I had to pay for our drinks as the food was already paid upon check in, I had to que and wait a
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