Cairn Hotel & Apartments

Not the cleanest. There are still stains on the toilet seat and the room is very cold despite heater.

Hotel room was clean and spotless. Did not had much interaction with some reception staff during stay. Location was fine. I was expecting to be more closer to shops than expected. Supermarkets are 15-20 walk Indian lady at reception seemed friendly and pleasant upon checkout time. She had a smiley friendly attitude. Had a pleasant stay.. would recommend

Very comfortable stay, cosy room, comfortable bed

Great location, isn’t too far from the train station so can easily walk there. Also it’s very close to attractions etc. The room was very clean & spacious and my request was fulfilled which was very helpful. The staff was very pleasant and also received nice arrival & departure gift which was a great touch

I contacted trip.com at 4am once I received an alert that all trains from London to Edinburgh had been cancelled due to adverse weather as there was danger to life. I sent all necessary documents reflecting my cancelled train service as well as newspaper reported advising travellers of multiple train cancellations and of bad weather causing DANGER TO LIFE but the hotel REFUSED TO CANCEL my booking and provide a full refund. The cancellation was not out of MY choice but a necessity as all trains, even in Edinburgh itself, were cancelled. It was a FORCE MAJEURE EVENT. I have been an avid trip.com user for while not, but I will NEVER USE TRIP.COM AGAIN or STAY AT THIS HOTE after this incident. The customer service personnel kept insisting that the “supplier” and the hotel refused to provide a full refund despite the force majeure circumstances. My hotel reservation is with trip.com, NOT SOME “SUPPLIER”. So guys, please beware and don’t use this platform unless you’re willing to let them go off scot free and pay for hotel stays which you can’t stay at, not due to your own personal reasons for cancelling but due to bad weather that a danger to life.

Spacious room and clean but design is dated and location is a bit harder to access.