Cairn Hotel & Apartments

Very nice and clean hotel. Spacious room with very high ceiling which was very nice. Lovely view from outside the (massive) window in the room. Lovely staff. Good breakfast. Room was well equipped with an iron, kettle, hair dryer, and a fan. The only thing is that there is no air con but for now the fan did its job which made the room temp good. Overall very good hotel, would come back.

I contacted trip.com at 4am once I received an alert that all trains from London to Edinburgh had been cancelled due to adverse weather as there was danger to life. I sent all necessary documents reflecting my cancelled train service as well as newspaper reported advising travellers of multiple train cancellations and of bad weather causing DANGER TO LIFE but the hotel REFUSED TO CANCEL my booking and provide a full refund. The cancellation was not out of MY choice but a necessity as all trains, even in Edinburgh itself, were cancelled. It was a FORCE MAJEURE EVENT. I have been an avid trip.com user for while not, but I will NEVER USE TRIP.COM AGAIN or STAY AT THIS HOTE after this incident. The customer service personnel kept insisting that the “supplier” and the hotel refused to provide a full refund despite the force majeure circumstances. My hotel reservation is with trip.com, NOT SOME “SUPPLIER”. So guys, please beware and don’t use this platform unless you’re willing to let them go off scot free and pay for hotel stays which you can’t stay at, not due to your own personal reasons for cancelling but due to bad weather that a danger to life.

A great hotel with clean rooms and bathrooms. nice reception service.

very good hotel

The room is so small and my room is near to the reception. The window is hard to close and I felt very cold.

My room was hot. Had to leave the window open in a balcony room staying alone. Made me feel very unsafe.