Tài Khoản Khách
ngày 23 tháng 7 năm 2024
Ridiculous business. We booked this , as it was described with access to kitchen and utensils.we were at another student accomodation last year in Edinburgh with no issues at all.this place however is a joke to say the least. Dirty! Dusty! No staff present. No bins in rooms. Trash piles in the lobby. Shower and sink clogged, which prevents me from taking a shower. Dirty bathroom, despite the two "cleaners" had obviously been in the room to make the bed and leave towels. Chepest linnen and duve. Cheapest towels that leaves you fuzzy with residue. No easy way to contact staff. Email or phone is a 50/50 chance you'll get an answer within 72 hours. No staff to hand out toiletries. The fire alarm went off early in the morning for about an hour. No staff or firefighters showed up. Dust and dirty in my "cleaned" room. The common areas described in their adds, totally trashed. Notes about additional charges if you dare try use the kitchen, which has zero utensils whatsoever, despite their claims online. Dirty kitchen. Booked a place with kitchen as we need to cook our own food some days due to allergies, which is now quite impossible here. Overall not up to par, and quite disappointing service. I had one nice employee on the phone when we arrived , besides that this place is a joke. Im not sure how its is even legal to run a place like this in this state. I will attach photos. I am still awaiting their answers to my emails, and to see how they will rectify this mess . Would only recommend this place if you absolutely had no other place to stay so far.
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