Red Roof Inn Lancaster - Strasburg

Muy buen lugar esta bien hubicado en la sona turistica de Lancaster P.A

The property had a funky smell in which I went to a store to get Lysol spray to spray the room and bed down. When we came in at 9:30 pm we seen roaches(2) walking down the door across the hall from our room. Also the toilet seat wasn't the correct size (much smaller) then the toilet. This proprty also had people that was living there I'm gathering it was also a subsidized residence due to there was a lot of rooms that had stuff on their inside window seals. I wasn't informed of this nor did the website indicate this. There were dogs living there as well. We decided to check out around 9:30 pm (after our event) to make sure there weren't any roaches traveling back to our home. I was told to call ******* on Monday to get a refund due to only the night manager had to decide if we could get a refund or not. I would definitely appreciate to have this bookong refunded.

After talking to the manager they did help.me out andmout me up in another hitel for the same price

At about 10:30pm my son said there was a cockroach in the bathroom by the light (video). I went to the front desk to ask for a new room and was told there was no available room. He then gave me a can of Raid roach spray. I sprayed the roach and then returned the can to the desk. Since we were 3 hours from home I decided we would just try and get through the night. About 20 minutes later my other son started yelling there was another roach on the floor and when I turned the lights on it scurried under one of the beds. He then went to the bathroom and there was one on the toilet that went behind the toilet. I told them to pack their stuff and when my son was checking the bed for any clothes we found a dead one in his bed. At that point we had no choice but to drive 3 hours home at midnight because there were multiple competitions and events in town and we couldn’t get a room elsewhere

There were several issues. The lock on the main door was broken. There were stains throughout the room. And to top is all off, there were cockroaches in the room. When we went to talk to the night attendant, he basically told us since we had been checked in for 6 hours, we wouldn’t be refunded. What?! We put our bags in the room and left again! We were on a trip, we didn’t come to visit your lousy room. Red Roof needs to do better. We ended up driving home and not staying.

Staff was friendly. The room was outdated, kind of smelly, and dirty. The top of the mini fridge had so much dirt, grime, and crumbs on it. The bathroom shower curtain was so nasty it stuck together. The towels had a foul smell. It was a rough stay. Convenient location. Just actually clean the place and it would be cool.

Toilet was broken. ********** screaming and fighting all night. Not a safe location at all.

Great staff. Affordable clean. Seasonal pool. Right in the middle of all the tourists attractions and outlets

Hallways smelled like a barroom full of cigarette smoke, room was dirty, dogs pooping in grass by parking area, not cleaning it up