Country Inn & Suites by Radisson, Dundee, MI

We stayed here for two nights during a Robotics competition. Staff was great, breakfast was okay. The hotel isn't terribly run down but it is a bit dated. The pool was nice and warm but the hot tub had such high chlorine, it tarnished my silver ring so bad after a few minutes and had to be professionally cleaned when we got home. People did not stay in the pool room long as it was hard to breathe and burnt their eyes (this was the consensus of the multiple robotics groups that stayed there). The beds were clean and comfortable, it was nice to have a microwave and cooler (it's not a fridge, as I originally thought). My main issue and the reason I gave a low rating is that the temperature control knob on the shower was broken to the point you couldn't move it. The first night, my husband took a cold shower but the kids refused to bathe. In the morning we told the front desk and he came to check it out - agreed it was broken and said he'd have maintenance come in. When we got back from our competition the control was STILL broken but now the cover just kept popping off. My husband figured out a way to make it move just enough to be luke warm and the kids were quick. We reported that it was still broke immediately - no resolve. While leaving we AGAIN let them know and there was no attempt to make things right.

Beds are comfortable. Room was clean and spacious. We enjoyed the pool and hot tub. Room towels feel like sandpaper. But I would stay here again. The staff is very accommodating.

My boyfriend and I went here for a small getaway. It was in the perfect location with such friendly staff

I really wanted to give more stars. I’ve stayed at this hotel before and it was 5 stars. The young man at the front desk was checking us in barely spoke to us. He didn’t welcome us or say anything about the breakfast offering or times. The room was clean and comfortable but the sidewalk in the front of the entrance had something like orange ice cream spilled on it and the elevator had a sticky substance all over the floor which got on my suitcase. The next day when we were leaving, both the elevator mess and the mess on the front walk were still there. That’s just laziness and very disappointing as you know employees had to have come and gone and had seen both.

Don't know why, but we could not control the heat in our room...nothing we did changed the temp....stayed 76/77 all night....too warm...complaint to front desk did nothing.

Had to ask for another room, had an odor of a pet or something. Front desk was very courteous and moved us to another room

Great location! Only thing didn’t like about the room was no usb charging ports. Good restaurants with in walking distance.

Average stay. We got what we paid for, the remote control on our TV barely worked. The channel up and down buttons didn’t work. The only buttons that worked were the number buttons. Some rust on the towel rack in the bathroom.

Overall, I recommend this location. The staff could be more professional, but that’s just feedback.