MainStay Suites Dubuque at Hwy 20

Room was FILTHY! I did not feel comfortable at all. Had to go and purchase cleaning supplies and new sheets & towels. Two microwaves because the one over the stove didn’t work. Stove, fridge & both microwaves were dirty. Please note there is only a housekeeper ONCE A WEEK. I did not see this when booking. The smell was HORRIBLE throughout the entire hotel. LITERALLY made me sick to my stomach. Hotel looks old and rundown. Couch looked filthy did not sit on that thing along with the chairs. Towel were dingy definitely not white. Bathroom had hair in the tub. Splashes and splatter on walls, door, and frames. The mirror in the bedroom was nice. The HVAC System is LOUD. The Air conditioner works well. Barley any staff present at the front desk. Would not recommend staying here.

The staff was great, but the hotel is really run down. The couch arms were filthy. The bathroom smelled and the toilet kept running. The stove in the suite was old and crusty. The refrigerator had been painted and the paint was chipping off the handle. It appeared staff had cleaned welll, but because of the wear, the room felt dirty and gross. Breakfast was decent. Staff was nice.

The hotel is run down and not worth the money. The carts to carry things up to your room are broken. We enter our $300 a night suite and the door won’t open unless you pull the handle to fully close it before entering and I felt very unsafe. We walked in and the cupboard door was missing. The refrigerator looked as if it had been painted and it was peeling off. There was no panel covering the pipes and basin of the sink. It felt more like a super 8 than a suite.

The room was dirty. It was obvious the bathroom counter had not been completely wiped down, as there were toiletries left behind, that would not be provided by the hotel. The "security" door that should be locked at all times in the back was not locked. Anyone could walk in the back.

AC was not working and restroom sink was draining very slowly. Informed staff of issues at checkout.

Friendly staff, nice and clean hallways and general area. Room was nice size but kitchen was dirty. Stove top was very dirty and not just burnt on it was grease and burnt food still on the top and burner areas. Rest of the room especially bathroom could have been cleaner as well.

The front desk person was friendly. The breakfast was actually okay- I have had worse. They didn’t have any hot items. They had waffles, cereal, bagels and toast. They had mini muffins and donuts, which my kids liked. The bagels and bread were individually wrapped in baggies. However, the room was just not clean. They are very spacious and have a small kitchen (old)- would be great for extended stays. We were only there 1 night. The shower had an old soap wrapper in it. There was so much dust on the top of the shower you could visibly see it on the top. Needs a deep clean. There was hair all over the floor that was not ours. The couch had stuff on it, not sure what it was. The desk chairs needed to be scrubbed. The room was just really in need of a vacuum , sweep and carpet clean. The curtains were also dusty. Just felt gross. Disappointed because I really loved the space for my kids to run around. But I was constantly worried they would find something on the ground and try to eat it (my 1 year old) . I’m not one to complain. I was a housekeeper and front desk person at a hotel for a while though, so I know when something needs to be cleaned better. Ick

The deadbolt would not unlock so we had to jump out the window to get out. Not sure why we had to pay for our room.

Staff are sweet and kind. And they are very accommodating. Would recommend this place to anyone.