ManuelaCristina
12 tháng tư, 2022
Found this hotel through a travel blog by someone who surely got financial return for their review. I wouldn't recommend this hotel at all. They welcome you with a paper for you to sign announcing additional costs if you're tested positive for Covid, but when my 18-month old fell sick by unfortunate coincidence they did nothing to help. Room service was extra slow, we asked for 3 forks and got a spoon after 20 minutes, the person on the phone hung up on me and stopped taking up calls (Lilian?). At dinner (the night before my child fell sick) I requested a bottle of water as I was there alone with two little children to feed and couldn't run after the waiters to ask for more water every time. They showed up with an open bottle with tap water instead, so I asked for a sealed bottle with water "not from the tap" and that's when they said it was chargeable. Alright. Nobody came to clean up the room after the first night. I asked if they could send someone and again it took forever. Also why do you bother asking if I need a crib, when you don't prepare it anyway and then I have to wait again although I arrived later than the normal check-in time as planned. Finally, if it's one adult and two kids we might need more than just 1 shower gel and 1 shampoo. Can't believe this is a 4 star.
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