Safari39915981861
12 tháng tư, 2023
Great place, with great staff, we felt expected and welcomed. However, our superior rooms (#14 and 15) were disappointing. We needed accessible rooms: seemingly, the only ones in this property are located in the former stables, separated from the castle itself. If it rains, you'll be wet walking from your room to the restaurant or front desk! These rooms have very large glazed doors and windows opening on... a fence, with a trail leading to the spa and fitness center in between. No curtain, excluding privacy. The neighbor property's dogs bark and place their head below the hedge in front of your large bay windows (not much of a view). Furthermore, we found our rooms small and badly designed. The "bathroom" has no bath (shower only), provides a single vanity sink, and toilets are not separated. The "bathroom" door and closet door can't be opened concurrently, smashing into each other. Furthermore, we noticed on arrival that the heater in room 15's "bathroom" was out of order (how could the housekeeper not notice?) and reported it immediately to the front desk. It never got repaired. On the final day, we got an alternate electric space heater placed in the "bathroom", adding nuisance (but delivering heat at last) in this already cramped area. Decent breakfast. Good restaurant, great taking into account our food allergies. Staff apparently has difficulty coping with too many guests (same number of waiters but much more customers on Saturday evening), resulting in long waiting times, no water refills, etc. The sommelier had also run out of some bottles on the wine list (made excellent alternate suggestions out of the list, though). Would we return? Yes, but not in the same room category. And seemingly mobility-impaired guests have no choice in this property but the rooms that disappointed us...
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