Krzysztof
20 tháng tám, 2022
Our stay was very disappointingl. Check in was chaotic, unprofessional. Guests are not informed of the service offered. Studio superior room neglected, in need of renovation, dark. I received a room on the ground floor with a view of the fence. (According to the description should be a balcony overlooking the courtyard). Balcony door at the bed itself does not provide privacy and security. The bed is so close to the wall that it is impossible to get there. No toiletries of any kind (I visit rasisson hotels frequently and in many European and Asian countries) no slippers, iron, soap etc.. There is no water in the mini-kitchen (I arrived in the evening and could not drink and take medicines in peace). Corridor smelly and dark. I was in this hotel in April 2022 and had a normal room with a balcony and a view of the courtyard. Someone from the staff gave me the worst that there is in the hotel even though I paid for a category of higher standard.The cushions were so flat that I called the staff to ask them to bring extra and provide slippers shampoo hair conditioner soap or vanity kit. After 20 minutes the receptionist came. I was given pillows. I showed them the dirty floor, the cobwebs and the scratched walls. He said there was no maid service so I would not get slippers and toiletries....
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