Premier Inn Derby East

Hotel had our bookings for over a month and fully aware of the large group that were staying there. Breakfast service was chaotic to say the least. Even though we went in at 7:15am for breakfast which is quite early, there were not enough tables, hot food trays were empty, croissants and pain au chocolates were cold and stale. Very few staff present and extremely busy. As they were over worked, they were not polite. We ate minimum food to keep us going that morning, as the waiting times were long and we had to be somewhere in the morning. We paid a lot for breakfast but experienced appalling service. Room was fairly clean and comfortable. Next time I will not be booking premier inn.

Excellent customer service by Callum, easy to check in and we felt so welcomed and great food in the restaurant. Room was extremely clean and well presented. Overall a brilliant stay and excellent location for Pride Park with lots of parking and space.

A quality Premier Inn on a quiet industrial estate. Convenient for accessing the motorway when attending conferences nearby.

Eve and the team work so hard , premier inn should be proud for what they do to keep everyone happy , they are always happy to help , even when understaffed Keep up the great work Credit to premier inn Warm welcome on arrived Breakfast is great in the the hotel

The whole team are lovely - Eve especially! I've never seen a bar so busy (on a Thursday) yet she still remained calm and polite. Even when it was evident they're understaffed. She was dealing with an overly rowdy and impolite group, yet still was able to deal with everyone, with a smile.

The room was next to a busy raod so I could not open a window, a fan in the room had a timer on it so had to reset evry hour through the night. Meant a interrupt sleepless night due to the heat within the room.

Ideal place to stay overnight travelling from the south to Alton Towers also proved good breakfast on-site. It was about 40min further to Alton, of our 3hr journey from home.

The hotel is very clean and tidy. The family room we stayed in was also very clean and spacious! Also had some biscuits, flump, strawberry milk and a fruit shoot left for the kids, which was a lovely surprise. Really enjoyed the stay and will be the main hotel we stay in now when visiting family in Derby. Also had breakfast, it was a self serve and was delicious and plenty to offer. Staff were very helpful and friendly.

Lovely stay, staff very friendly and clean. Thank you to the staff again that decorated the room with a box chocolates and also decorated a table in the restaurant for my husband's birthday along with 2 glass of prosecco it was a lovely surprise.