Tiffany
18 tháng ba, 2024
I came here again for the second time because the first time staying here was real nice and had zero issues & we all enjoyed ourselves. I decided to come back for the weekend with my family before school started back up. When I got there to check in the lady at the front desk ( I can’t remember her name) was very unprofessional. She was rolling her eyes with an attitude when trying to explain to me why I couldn’t use my card there for the deposit. She told me if I used that card I wouldn’t get my deposit back. I booked a room with pool view and got put in a room in the far corner and immediately went back down to try and change it and got denied. Later on that night when my husband got there he talked to another lady and had no problem getting us in a different room. The door by the stairs near the pool has metal on the bottom of it that scraped my daughter’s foot so that’s a huge safety issue. We also dropped something and came back to get it and it was gone within 2 minutes. It was just an awful time spending a whole lot of money. I didn’t expect to have to deal with such bad customer service after I drive a couple hours. The first night we were there someone was banging on the door at around 1:30am and woke up all my kids. I don’t open the door for anyone but was listening to who was talking and I overheard them say on a walky talky that it was the wrong room they were at. It was just not what I had in mind for a get away with my 4 young children.
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