Tài Khoản Khách
15 tháng mười, 2021
Our team of 14 spent 4 nights at Azure Boutique Resort in October 2021. Right before checkout, I called a professional photographer to take a few photos of me at the beautiful resort for 15-20mins. The manager sent one of his staff to tell me we're not allowed to do that and we need to pay. Keeping in mind, we had stayed there for several days and the hotel actually owed us money ($120) that they refused to refund since we overpaid in advance for a colleague who was unable to procure a visa. We decided to let it go. After trying to inquire with the manager, he proceeded to shout at me and aggressively kicked out the photographer from the hotel. He then sent someone to bang on the door of the colleagues and asked them to leave their rooms, despite requesting 30mins late checkout and getting it approved in the morning. This man is extremely inhospitable, rude, ******, unpleasant and for the most part useless. If Happiness (a very nice staff member) has to do your dirty work, you never acknowledged us even once, and then you ruin the entire stay with your attitude, what exactly is your purpose? Just bad vibes? If the owners/shareholders are reading this, please fire this incompetent man and promote Happiness. If Stefano is in fact the owner, then I can rest in peace knowing his business will surely close with his disgusting, gluttonous, fragile ego & attitude. Ok now to the full review: The Good: Great Wifi Great Breakfast selection Delicious lunch buffet Good Air-conditioning Extremely clean pool Beautiful beach views and trip to Mbudya Island Easy to hail an Uber Happiness was an absolute pleasure to work with. We arranged everything via email and she was quick to respond, was supportive and answered all our queries. The Bad: Incompetent, inhospitable, rude manager No hot shower Rooms on ground floor were moldy/musty In need of renovation, there were rusty stairs Two colleagues got locked in their rooms Overall, it was a very nice stay. Our team also used the conference package for 2 days. The meeting room was comfortable and the tea service was nice. Would I recommend it? Unfortunately, not after my experience with the manager. If any problems were to arise, he would not handle them appropriately. Sadly, he brings the whole team down. I don't see the point in hiring foreign managers who have a bad/****** attitude when our Tanzanians can do a much better job. He's clearly in the wrong industry/profession. We ended up taking the pics in a neighboring parking lot and they turned out great 🔥
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