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Tài Khoản Khách
Parent-child Room
Lưu trú vào thg 1, 2025
Gia đình
1 đánh giá
2.2/5
Đăng tải vào 17 thg 2, 2025
After living in Japan, I really begun to appreciate onsen. I went here with my dad on our trip to Dalian, hoping to get a similar experience.
The onsen itself was as expected, but I overheard some old ladies talking very loudly about how they did not shower before entering, which was disgusting. As well, they did have a small hand-washing basin as onsen should have, but it wasn’t operational and there was a large hose coiled inside.
On top of all this, the service we received was absolutely appalling. The attitude we received upon checkin was very impolite. At first, the checkin staff tried to turn us away and tell us to go to a different hotel because they apparently couldn’t understand how to read the name on my passport (written in English). They had to call a different staff member over to confirm my reservation. The checkin staff also told us to buy bathing suits, which I thought was odd for onsen. In fact, for the onsen bathing suits were not required. There was a water park for children, which does require bathing suits. However, we were told we should buy them even for onsen.
We ate lunch and breakfast at the hotel. The food was plentiful but I can’t say that anything was well made. There was nothing particularly healthy either.
Dịch
Phản Hồi Từ Khách Sạn: 尊敬的貴賓;感謝您選擇入住我們酒店;非常抱歉給您帶來不好的體驗,我們非常重視您的反饋,已經對相關部門瞭解情況,泡温泉都是要先淋浴在進入泡池,酒店內有提示牌,我們想辦法儘量避免這樣的事情再次發生,酒店內有公共的温泉區域,是可以男女在一起泡的,這種需要穿泳裝的,如果就是在男女分開的裸跑區就不需要泳裝,對於前台工作人員我們加以培訓,我們真誠希望您能再次光臨,給我們機會為您提供更好的服務,祝您生活愉快!