San Blas Plaza Inn

This was one of our worst hotel experiences. The location is great, but there are definitely better options nearby. We were stuck with room 209, right by the stairs—the only room they said could fit our family of four. We had booked expecting a renovated room, but instead got one that was outdated and far from what we saw online. To top it off, we had to wait until 12:30 PM to check in, even though check-in time was supposed to be 11 AM. The room faced an internal courtyard, and the noise echoed so much that it was impossible to ignore. With multiple windows and a vent instead of a bathroom window, we could hear everything. Worse, the stairwell light, which stayed on all night, made it feel like daylight in our room. Since Cusco is a hub for Machu Picchu, guests were leaving as early as 4 AM, which meant we were woken up every morning by people chatting and walking through the courtyard. With the noise not dying down until late at night, we barely got any sleep. The bathroom smelled bad, and while there was hot water, the towels, though clean, were torn. Breakfast was disappointing—just bread, butter, jam, and coffee or tea. We had to ask for avocado so our kids had something more to eat.

Terrible experience (must read) I stayed a week at this “hotel”. It’s more a cheap hostel in bad conditions. They don’t change your bed sheets or even swipe the room. Poor privacy because the rooms have curtains and you can even see people in their rooms. The bathrooms are full of mold because there is not ventilation. Breakfast was two pieces of hard bread with tea, very cheap and tiring because it’s always the same. The manager was rude af, even if I booked a room for two people (I stayed my myself) she was refusing to give me an extra towel. Visitors are not allowed. Also this was the only place in all Cusco that charged 5% for paying with card. The tours they offer are very overpriced compared with other local tour companies. Finally, the hotel is loud all the time, i didn’t get a good rest because people start slamming doors and talking at 4 am when people leave to tours then the breakfast start at 6 am right next to the rooms. For your own peace of mind and a good rest, stay away from this hotel.

Esperienza deludente tramite agenzia Civitatis che a sua volta si è rivolta alla”MacchuPicchu over mountain”. Ho soggiornato in questo hotel prenotato tramite l’agenzia Civitatis e l’esperienza è stata a dir poco disastrosa. Principali problemi riscontrati: Servizi essenziali mancanti: Nessun riscaldamento nelle camere (inaccettabile considerando che a Cusco le temperature notturne scendono anche a -3/-4°C) Assenza di frigobar Doccia con acqua fredda Condizioni strutturali pessime: Camera sporca con macchie evidenti sui muri Mobili e arredamento danneggiati Bagno con scarico non funzionante Lavandini intasati Servizio clienti inadeguato: Costretti a richiedere un termosifone d’emergenza Fatto pagare 10 soles per il riscaldamento aggiuntivo (vergognoso!) Conclusione: Struttura completamente inadeguata agli standard minimi di ospitalità. Sconsiglio vivamente questo hotel, soprattutto per chi prenota tramite Civitatis. Il rapporto qualità-prezzo è inesistente. Una topaia!!! Altro che tre stelle.

El hotel esta bien ubicado, pero tienen muchas cosas por mejorar, el tema de las toallas deben entregar toallas por huésped y toallas para las manos. El tema de la continuidad en el servicio del agua es fundamental en cualquier lugar que ofrezca hospedaje. Los enchufes en la habitación que nos asignaron solo funcionaba 1 y estaba ubicado en un lugar muy alto, al pedir ayuda no hubo respuesta positiva.

Excelente la atención de Paul, muy amable y predispuesto a ayudar, al igual que el resto de las personas del hotel. Muy buena higiene, todo muy ordenado y el hotel queda en una ubicación estratégica. Pasamos unas hermosas vacaciones con mis amigas ❤️

Buena atención y recibimiento de Paul, el hospedaje de una semana fue muy cómodo, está con buena ubicación y accesible a distintos locales gastronómicos y turísticos. Camas cómodas, agua caliente, servicio de desayuno rico y en horario establecido.