Motto by Hilton Cusco

Benjamin at the front desk was a gem! Very proactive, friendly and caring. Amazing new hotel, great value for money and amazing location!

В целом отель неплохой для Куско, маленькая комнатка, маленькое окошко, очень маленький санузел, не обогревается, нет питьевой воды, тапочек, но ставлю 5 за чистоту, за расположение, и за то, что отель новый. Когда мы там жили, стоимость составляла 90$ за ночь без завтрака. Для такой стоимости нормально. Но когда мы уехали на 2 дня и вернулись обратно, стоимость составляла уже 180$ за ночь, что для данного отеля просто невообразимо. Прожив неделю в Куско, стало понятно, что цена и качество не только для данного отеля но и для других большая проблема! Цены ставят высокие, а сервиса предоставляют минимум!

位置很不錯，但是房間較小，房間內沒有提供飲用水，沒有準備抽紙，房間面向街道的一方無法開窗。浴室要是乾濕分離更好了。早餐有些簡單了。

無空調半夜急冷，隔音差，半夜莫名其妙火警警報，無24h熱水

This is a new concept for Hilton and a fairly new hotel in an old building. I was amazed by all the five star reviews ( Eng/ Span) as I found this hotel adequate. Location, location, location! As mentioned, the location is extremely convenient. The location is also the source of the street noise. See photo for the kind of local traffic that causes gridlocks and honking. Friends who had rooms on the street could not sleep. I was given an inner dark cave essentially without a window that was very quiet. Staff The staff were very sweet; from the folks in the breakfast room to the front desk to random staff who directed me to my room when I was lost , they were all helpful. Marco in the evening was very kind when I needed help. Not user friendly As mentioned, this is an old building and there are limits to what you can do remodeling an ancient building. It was very nice to have a modern bathroom, task lighting over the bed and adequate plugs for all the things I needed to charge. BUT if you are aging, mobility challenged or challenged by difficulty thinking or breathing due to the high elevation, this place is tough. When you arrive, they tell you to take the elevator up or down, but it’s not obvious immediately that you entered on floor one and have to go to minus one. The elevator only goes to the levels for half of the rooms and for the rest you have to walk a series of stairs up or down. This is truly a drag when you’re already short of breath from altitude or are carrying a bag. The rooms are not numbered sequentially or logically. It would take very little effort to make the place more user-friendly by having signs in the elevator, telling you which floor to choose for which room numbers and having signage in the hallways and at the stairways that interconnect different floors, directing guests to different room numbers. This is standard in many hotels and especially necessary in this confusing layout. Likewise, there were no instructions on how to use the radiator in the room. I didn’t need it, but it’s just another example of things Motto needs to do to be more user-friendly. Like most high altitude hotels, oxygen is offered to guests who need it. Our group was large and mostly older, and probably we used more oxygen than their younger guests. But the second night I needed oxygen and had a severe headache and the tank was empty and they wouldn’t be able to get another tank that night. Our guide exerted some pressure that they get oxygen earlier the next day but by evening, that tank was almost empty. How hard would it be to keep two tanks on hand at all times to avoid health problems for their guests?

Let me first start off by saying that the staff was very friendly, professional, and very welcoming. My issue was with the hotel itself. First of all, the building does not have any A/C. Not only do they not have A/C, they do not have any vents installed, or any fans to provide at reception. The rooms are HOT! The windows are not screened either, so trying to leave the windows open wouldn’t allow for any privacy and would allow for bugs or critters to come in. Second of all, the NOISE. In this hotel, you can hear EVERYTHING! We heard the staff cooking in the kitchen, we heard couples arguing in another room, we could hear the traffic on the street, and could hear people using the shower/sink…. The windows let all noise in. If you decide to book here, DO NOT stay in room 107. Third, the shower water temperature. The shower temperature never remained a consistent temperature. It would drastically change from extreme hot to extreme cold. There was no trying to fix it. Again, this review has nothing to do with the staff, only to do with the hotel facility. I am very disappointed that this is a Hilton Hotel, as my stays with Hilton have always been great until now. I would not recommend for anybody to stay here if comfort is your priority. To put it into perspective, we chose to lose out on money, and we booked another hotel accommodation down the street.