Puka Packers Hostel

Such an amazing experience. I stayed for 5 days and didn’t run into any troubles. Great facilities, clean bathrooms, delicious food, and the cocktails were sooo good. William was super helpful and kind. It was my first time in Cusco and I would absolutely recommend!!

The photos don't match the reality. the hostel isn't like that. it's a small, closed place undergoing renovations. i changed accommodation because it didn't match the reality and i was never refunded. run away from this place.

I stayed at this hostel twice and made a reservation for after the Inca trail. That reservation wasn't honoured with the only response being we only have a private room avail at 4x the price of that reserved. Very disappointing and frustrating given a 3:30 start and long day you want to have confidence that the reservation would be honoured - especially given I had spent 5 prior nights there! Overall Pluses: well insulated, good wifi Drawbacks: showers warm not hot, noisy, a single shared space that is reception area and staff lounge. Staff (high turnover) Spanish speaking only. Area is a bit sketchy, under construction and dirty.

We are planning a trip to Peru AGAIN and this prompted us to write this review. We stayed at Magic packers a few years ago. By looking at the pictures, things have not changed except for some new paint. We found all the staff to be pleasant and the manager Luis to be very helpful and accommodating. Our room was in the back part of the hostel. It was quiet but it was quite cold if you had to go to the washroom in the morning or at night because it was open and had no roof covering the courtyard which led from the room to the washroom. Also if it rained and one would get wet trying to get to the washroom. It was quite cold if you wanted to take a shower in the morning or late at night We booked some tours and one was to Rainbow Mountain. The tour company Magic Packers used was not of good quality. They were suppose to have oxygen handy in case it was needed. They did not and I fainted from the altitude and TORE my ligaments on my ankle when I collapsed. The tour company gave me a refund of 100 soles because of the incident. Luis said he would not be able to give me the refund until he received it from the tour company. When we got back to Canada we got an email from Yuri that looked after the tours. He said the money was received from the tour operator and Luis would forward it. We emailed Yuri and told him that Luis and I discussed putting the refund on my VISA. After several emails, Luis said he could not refund on the VISA. He would send money through Western Union. Did not make too much sense because what would happen if Luis overcharged your VISA for the stay there, then we would have to wait for the money to come from Western Union. As I said, it has been a few years now and I have still not received my refund. 100 soles is not much money for us but one should be wary of staying there. You do not know how things are until there is trouble that needs to be resolved