Mr & MRS Smith Paradise Road Tintagel Colombo

We really liked this hotel for the location and the history. The staff was amazing and we didn’t feel like we were in the city.

A beautiful building in a very pleasant area of Colombo; the architecture and interior design of the hotel are a joy to behold and the vast majority of staff are polite and courteous. Plenty of amenities nearby to suit all tastes and interests. The breakfasts were great both mornings (both the Sri Lankan breakfast and the Western style), and they really lived up to the high expectations we’d had from the Instagram marketing we’d seen. We were upgraded to the North West Suite, which was a larger room, for which we were greatly appreciative; a couple of issues with working plugs and appliances (coffee machine and hair dryer) were reported and rectified, although the wiring/plugs more broadly were temperamental and poorly placed (as expected, possibly, with the charm of an older hotel). However, the bed was comfortable, the hotel was quiet, and the bathroom was well appointed. Our only qualm was with the overzealous Head of Housekeeping, who seemed to not grasp the subtlety required for such a role, or the privacy with which guests might like to enjoy the beautiful hotel. It appeared that he lingered all too often in search of a tip, and didn’t quite appreciate the boundaries one might desire when paying a reasonable fee for each night. My wife and I took to speedily locking the door and placing the ‘Do Not Disturb’ sign on the handle to keep his incessant interrupting to a minimum. His deputy was, however, an asset to the hotel, who seemed to comprehend the subtle art of providing high quality service for a luxury stay in a lovely hotel. All-in-all, a great choice for a hotel in the heart of Colombo, and hopefully, during a busier season, the aforementioned Head of Housekeeping might spread his overbearing attention across the many rooms of the hotel.

這是我在斯里蘭卡旅遊兩週住的最後一家酒店，也是唯一一家極度不滿的酒店。 首先是check in。雖然sri人的動作雖然慢，但酒店的checking確實非常快，一般護照拿去核對一下，再簽個字就 可以去房間休息，但這家卻讓我到外面去坐着。我每次去問是有什麼情問題嗎，都回答我one minute，two second，right now。而在外面等着又沒什麼事做，酒店費非常的小，一目瞭然，就網上那些照片那麼大了，自己都不需要拍什麼。 然後， 酒店工作人員在我外出晚飯的時候行夜床，把我臨出門之前泡的中葯給倒了。因為是出境旅遊，不敢帶太多中葯，我在旅途中一直省着喝喝，這次已經是旅途的最後一晚，終於把可以把剩下的全都泡了等回來再喝了，可我回來時居然他已經全部倒光，把杯子都收了。 更可笑的是他們處理問題的方式，我去前台complain，那個眼鏡哥站出來承認是他幫我收的房間，一聽説闖禍瞭然後就呲溜一下溜了，完全沒有任何歉意，衹是逃。旁邊還有四五個工作人員在，就都這麼插着手看着我，沒有一個人過來説一句sorry。 我都納悶了，這又不是你們酒店的茶包，是我帶自己帶過來的葉片。你既然不懂為什麼非要碰我的東西，而且自作聰明的，幫我把它給處理了！而且，所謂全國最豪華的酒店，就是這樣處理問題的嘛！？ 而且在斯里蘭卡旅遊兩週，完全不需要擔心他們空調開的太冷而帶一件外套，到處都是很有限用的自然資源，唯獨這家每次進門都冷的我哆嗦，很快就把外套找出來了。這難道是豪華酒店的配置嗎？如果是的話，請大家再看看這些基本的細節，他們酒店是怎麼做到的。 圖一，酒店凹造型在房間裏放燭台，卻是個破的，破損麪還是朝外的 圖二，酒店衹提供一種超級厚的枕頭給客人，厚到連枕套都塞不下了。雙人床墊更是不能避免翻身時的互相干擾。 圖三，我們半夜衹能再去問前台要寶寶用的小枕頭，那個厚度大人用差不多。結果他們找出一個很臟的，還沒有適配的枕套 圖四，加床的床單，第二天天亮以後我們仔細看了，上面有很多污漬（那個血是拍死了個蚊子） 圖五，請看大床的蚊帳是怎麼裝的。PS，另外一邊的蚊帳是拖地的。 此外，還有很多細節不如人意，比如説不配司機房，讓我們的司機晚上到處去找地方住，從而不能帶我們出去溜街。 泳池沒寫深度，估計兩頭起碼一米，當中還更深，又是在一個僻靜的後院，根本沒什麼人走過。旁邊在裝修，味道非常的大，甚至我們房間衹要是往非大堂方向走，也有很大的氣味，所以我們才讓寶寶遊了五分鐘就很快起水收拾出門了。 周圍環境也不怎麼樣，步行根本到不了任何乾淨有趣的地方，連走路都不是太安全（道路狹窄）。 豪華餐廳等早餐實在太費事了。我們因為第二天中午要趕飛機，前天晚上特地關照了早上八點鐘要吃飯的，結果因為晚上沒睡好，我們8點10分到餐桌，以為有飯吃了，結果居然是要點餐（那你昨晚不會不跟我們説要點餐，讓我們提前點好嗎？!）不出意外，等司機八點三刻來接了，我們的餐還沒出齊，還好隨身帶了保鮮袋，打包車上吃。 回想之前住過的酒店，從來沒有在硬件和軟件上有過失望。這家可真是獨一無二了。前一天晚上，在加勒住的古堡酒店更是印象深刻，大廳裏都是蚊子，房間里居然一個蚊子都沒有。一共衹有四個工作人員照顧所有的客人，都井井有條，有求必應。 這家天堂酒店卻真是簡直了，廳裏面站了大概十幾位工作人員，走來走去都不知道幹嘛的 最後提醒一下，餐廳沒有傳説中30%的服務費，衹是價格偏貴。口味不知，因為我們在旁邊發現了一家超好吃的越南餐館，有炒熟的綠葉菜和豆芽。牛肉也很酥

特別有歷史感的奢華酒店

We stayed one night at The Tintagel, Paradise Road and loved its historic charm. The building, with its original furniture, has character and a sense of history. While some may perceive it as old or worn, for us, this only added to its unique appeal. The cleanliness was good and we had a fantastic breakfast to start our day. Despite our short stay, the attentive staff made a lasting impression with their warm and professional service.

The Tintagel is a fine old house. However it requires considerable refurbishment and a substantial deep clean. Our suite (a royal suite) felt very tired and the decor being black and deep mauve was dark and oppressive. The carpets look old and dirty. The outside dining area potentially delightful needs a good clean from the flooring to the tablecloths not forgetting the parasols. The staff were reasonably accommodating but the place feels scruffy. Bearing in mind we paid far more to stay here than any of the other places in Sri Lanka non of which had any issues it was very disappointing and very expensive.