Marranda
20 tháng mười hai, 2023
I was disappointed in the customer service of this place, beautiful hotel, clean, however they did not treat me well that this facility. I don't know if it was because of my ethnicity or because I am a women that the white male manager thinks that it is ok to belittle me or think that I am incompetent but it's not ok. because like every customer that goes there I was paying my hard money to visit there. I am a single mom that travels alone with her child and security it the most important to me and for him to not take it serious or talk to me as if I dumb enough to share my password to others obviously I would be not be going to the office if I shared my password!!!!!!!! but during our stay me and my daughter was asleep when someone tried to come into our hotel. if it was not for me putting the extra locks on the door then whoever that person was would have enter our room. I went to the office because I was concerned for my safety and asked if I would change my password, they were not taking accountability or responsibility or i did not even an apology for this. They refused to change my pin (which is crazy) and the manager come to me and it was the cleaning person and he confirmed it with the cleaning person. In their welcome packet it says that no one would ever come into the room during our stay. and there was someone to come in and the situation was handled poorly and the manager did not care.
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