Le Clervaux Boutique Hotel & Spa

In theory all good, but for a boutique hotel the breakfast in that huge room without windows together with a mass of people and long queues at all stands destroyed really the whole experience... :-(

It was our second stay at Le Clervaux Boutique Hotel. This time the check-in was confusing as the reception is located at Koener Hotel. We received some misleading directions how to find our room and had to run back and forward in the rain. Restaurants ... despite initial guidance by staff, Rhino Sports Bar was closed during all days (Th, Fr). Later we were informed that it is closed for time being ... the label on the entrance tells abut exceptional closure that day! When enquired about another restaurant attached to the hotel (Italian restaurant) we were told that they don't know as it doesn't belong to the group running the two hotels. Finding a breakfast room was a challenge, the facility is unusually large, a quiet music would made it much more comfortable. The breakfast selection itself was rather disappointing for a 4 star hotel. The Brasserie restaurant is located next to the reception and has quite boring setup in the adjacent building made of glass. Room service replenished a coffee capsules to decaf only ... no new tea bag was added. The Spa is nothing special, there were two minors playing ball in the pool and making quite some noise. Despite these disappointments, our room (suite) was clean and comfortable. BTW, no questions like "how was your stay" at check-out.

Arrived in a wonderful village, lots to look at and see. Hotel: perfect. Room clean and lots of space. Great staff; happy and helpful. Easy parking(cost) Lovely dinner in Italian restaurant- at hotel.

Le Clerveaux is a very nice hotel with spacious suites in a lovely village. The hotel shares its breakfast space and spa with the adjacent Koener hotel, which reduces the appeal as the Koener is much larger and caters for a different clientele. Breakfast buffet was adequate but average. Sadly the Excellence Group as they call themselves have some work to do to make a stay truly excellent. It is not OK to run out of tonic for G&Ts especially when the sister venue opposite has plenty of tonic. It is also not OK to have bed sheets that are too small for the bed so they don't actually cover the bed.

Before posting this I have tried several times to reach an agreement with the property directly but they did not want to hear anything. - we booked a suite duplex for 3 friends for a bachelorette party because the suite duplex is charming and feels special (we are from Luxembourg so for a night out in the country we picked this special room). The property had several issues that day with their rooms (many people complaining at the reception) and we were given a clervaux suite instead of the duplex that can accommodate only 2 people (uh… what about the third person? And about the special room we booked?), after asking them to find a solution they gave us a second room to cater for the third person and they told us the second room is for free because we are here for a special occasion and that they were doing us a favor ( I disagree, the second room is for free because otherwise the third person would have no bed and would sleep on the bathroom floor?). As a commercial gesture for ruining our evening and putting us in 2 different non charming rooms instead of the duplex suite, they offered us the parking spot for the car that otherwise would cost 15€. - the breakfast room is just a big hall like a cafeteria, nothing cosy or pretty, just looks sad - the spa, beware of the pictures you see on the internet are of the sauna area. The swimming pool and the jacuzzi are in an area that looks like public/ city swimming pool, the water was cold and there is nothing charming. - As we had to check out before going to the spa (check out not possible after 11), we were told we can store our luggage in the locker room of the spa and also change there. The changing room and locker room is about 10m2, of course bags do not fit in the narrow locker, there is only one shower, no shower gel and the best of all: the door of the shower is see through, so you have to shower with your swimwear on because otherwise you would show your body to perfect strangers

Check-in process was from the middle ages. Too long. Spa services were below expectations - no welcome. The receptionist told us no swimwear allowed but everyone inside was wearing swimwaer, so very awkward. The pool area was with swimwear which made no sense. Why would a guest go in and out to change clothes when moving from wellness spaces to pool. the pool was filled with children. There was no water in the water tank. Coffee was charged at 3 Euros. Tea was served in a self dispenser with tea bags, not proper tea leaves. Reception of the hotel is super confusing. No help with luggage, no indication of parking garage, Food at italian restaurant was mediocre. No turndown service No welcome drink or a welcome note from the hotel staff / GM. Nothing in the mini bar, not even extra water of soft drinks. two capsules for the coffee. And we booked a premium suite. No sense of arrival or welcome. The staff looks tired and overworked, and not interested. not knowledgeable. Very disappointed! Expected more from a 5-star hotel and Cinq Mondes Spa.