Banyan Tree Chongqing Beibei

Overall a great place. Beautiful rooms of the highest quality in every regard. The best features are the hot spring pools in the rooms of course. The showers are also great( two in every shower room) Great quality TV with great sound. Good selection of movies( not the latest releases) but all free. Food at the hotell restaurants had good standard. The best we have experienced in China. But for double the price we would pay for the same quality Chinese food in Norway. Surprisingly! But keep clear of the pizza. It is actually just a frozen pizza type. Very small. We didn’t order any more western dishes after that, except for the Cesar’s salad. Which was good. The place is old now and a bit worn. But it’s still is very very beautiful and high quality. Where this hotell really shines is the services of the staff. Even if they don’t speak English and we don’t speak Chinese they are very patient. To a Norwegian it is almost too much. They carry your bags even when thy are too heavie and many for one person. They drive you you to and from your room if you have a villa. We got an upgrade from ordinary room with hot spring pool and double bed to a villa! Because we found 6 small worms in the shower room. I think this is pretty hard to avoid in such a sub tropical and humid environment. But we reported it to the staff and they immediately gave us an upgrade with a complementary big fruit basket. We were blown away by this huge upgrade. Only thing that was a bit negative and unexpected is the extra deposit fee which is quite high. I think this should have been more clearly informed in the hotell booking and hotell online page. We were a bit low on funds as Banyan tree was our last hotell stay in China before leaving and we were on a planned but tight budget. We solved it of course with our Mastercard but it caused a bit stress for us. And a second thing is that using Alipay instead of WeChat is more difficult at the hotell. ( not impossible)But without Chinese phone number you can’t use WeChat.

Enjoyed our lovely stay. We booked the double pool villa and loved it. The indoor bathtub was nice and spacious and the outdoor private hot spring was fantastic. Breakfast was also excellent, the spread was vast and the made to order Chongqing noodles delicious. Zoe looked after us during our stay and provided excellent service at all hours and made our stay enjoyable. Thank you again for the lovely stay.

We arrived at the hotel and received a wonderfully warm welcome from Mr. Allen Fung. He even added me on WeChat for easy communication, which was a thoughtful touch. Unfortunately, when I entered the room, the light tube flickered in an unsettling way. Mr. Fung immediately sought out a technician to resolve the issue, but unfortunately, they were unable to fix it. In a gesture of genuine concern, he upgraded our room, which we truly appreciated. What stood out to me even more was how Mr. Fung personally helped us move our luggage to the new room. He consistently checked in on us throughout our stay until we checked out, making sure we were comfortable. This level of attentiveness and care made our experience memorable, and I can honestly say it was one of the best hotel services I've encountered during my travels. Thank you, Mr. Fung, for your exceptional hospitality!