REES
ngày 13 tháng 1 năm 2024
Very unclean and very poor service. The room itself is well-decorated, however seems to have never been cleaned. For around 24 hours after arrival none of the room cards worked and so I had to visit the desk each time I let my room for a member of staff to accompany me and unlick the door. During this period the WiFi was also not working. When asked for help the staff were slow to respond, one member of the front-desk staff in particular did not know where any of the rooms were and played on his phone constantly, even while helping customers. Most concerning was the presence of black mould in the room, which could well be a serious health and safety issue for children. All in all I would recommend avoiding this hotel.
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