Johnnie
ngày 21 tháng 11 năm 2022
Asked for adjacent or adjoining rooms at booking because have disabled individuals with mobility issues and got separate rooms on different floors. Room #1 had 1 working light. Room #2 had no working heater (it was in the 20's that night) and the beds just had a sheet and a bed cover. Got up in the morning to find roaches scaling the walls. When I went to open the door to leave, the whole door assembly came apart in my hand. I had to climb out of the window to open the door from the outside. The bathrooms were gross. For 5 people, they gave us 4 hand towels, no bath towels, and no wash clothes. There was a fridge on the walkway of the second floor that looked like it was smeared with feces and stunk something firece, which wafted into our room. The other room smelled horribly of cigarette smoke (non-smoking rooms were requested). Horrible, horrible experience. Parting words to attendant: this place is trash.
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