Các đánh giá Pullman Jakarta Indonesia Thamrin CBD
Pullman Jakarta Indonesia Thamrin CBD
Jl. M.H. Thamrin No.59, Gondangdia, Kec, Menteng, Central Jakarta, Jakarta, Special Capital Region of Jakarta, 10350, IndonesiaXem thông tin khách sạn
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Chúng Tôi Khớp Giá
1 đêm
Đánh giá của khách
8.5/10
Rất Tốt
268 đánh giá
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Vị trí8.9
Trang thiết bị8.0
Dịch vụ8.6
Vệ sinh8.4
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DũngLương
Phòng giường Queen Size cao cấp không hút thuốc
Lưu trú vào thg 9, 2024
Người đi công tác
7 đánh giá
8.0/10
Rất Tốt
Đăng tải vào 3 thg 11, 2024
Phòng hơi cũ so với giá, ngoài ra không có gì, lần sau có dịp tôi sẽ ghé thăm
Phản Hồi Từ Khách Sạn: Thân gửi DũngLươngCảm ơn bạn đã chọn Pullman Jakarta Indonesia làm ngôi nhà thứ hai của bạn.Chúng tôi có một số hạng phòng với hai tòa tháp khác nhau.Các phòng nằm trong tòa nhà ban đầu của chúng tôi vẫn giữ nguyên thiết kế lịch sử, bắt đầu từ phòng Superior. Tuy nhiên, chúng tôi có nhiều loại phòng khác nhau nếu bạn muốn khám phá trải nghiệm Pullman bắt đầu từ hạng phòng Grand Deluxe trong Tòa nhà Pullman được cải tạo của chúng tôi.Tôi chắc rằng bạn sẽ đánh giá cao phản hồi từ khách của chúng tôi vì phản hồi này rất quan trọng đối với chúng tôi và vẫn là công cụ học hỏi lớn nhất của chúng tôi.Điều này giúp chúng tôi đánh giá những thiếu sót của mình và chúng tôi sẽ đảm bảo rằng chúng tôi sẽ học hỏi từ đó và sử dụng nó trong tương lai.Tôi chỉ hy vọng rằng chúng tôi sẽ có cơ hội lấy lại lòng tin của bạn và đền đáp bạn trong lần ghé thăm tiếp theo.Tôi luôn sẵn sàng hỗ trợ bạn nếu bạn cần thêm bất kỳ sự trợ giúp nào.Best regards,Ajizzah AngelittaGuest Experience Manager
QQJ Wong
Phòng giường Queen Size cao cấp không hút thuốc
Lưu trú vào thg 4, 2025
Người đi công tác
2 đánh giá
9.5/10
Đáng Kinh Ngạc
Đăng tải vào 16 thg 5, 2025
Location is very central. Pricing is reasonable. Breakfast buffet has big variety.
Dịch
Phản Hồi Từ Khách Sạn: Dear Mr. Wong,Thank you for choosing Pullman Jakarta Indonesia as your home away from home.We sincerely thank you for taking the time to share with us your positive experience. It is always a pleasure to read encouraging comments and we are glad that you had an enjoyable stay with us. We are thrilled to hear that our Heartists were able to make a positive impression during your stay. Rest assured that we will certainly share your feedback with our Heartists and we are confident that this feedback will serve as an encouragement as we strive to continuously improve the quality of our services.Once again, thank you for sharing your experience. We look forward to welcoming you again in the future and create memorable moments once again.With Warm Regards,Ajizzah AngelittaGuest Experience Manager
Eli Lisnawati
Phòng giường Queen Size cao cấp không hút thuốc
Lưu trú vào thg 3, 2025
Người đi công tác
10 đánh giá
10.0/10
Nổi Bật
Đăng tải vào 25 thg 4, 2025
I got very good room with city view. Nice hotel I recommend to all this hotel. Nice services
Dịch
Phản Hồi Từ Khách Sạn: Dear Ms. Eli Lisnawati,Thank you for choosing Pullman Jakarta Indonesia as your home away from home.We sincerely thank you for taking the time to share with us your positive experience. It is always a pleasure to read encouraging comments and we are glad that you had an enjoyable stay with us. We are thrilled to hear that our Heartists were able to make a positive impression during your stay.Rest assured that we will certainly share your feedback with our Heartists and we are confident that this feedback will serve as an encouragement as we strive to continuously improve the quality of our services.Once again, thank you for sharing your experience. We look forward to welcoming you again in the future and create memorable moments once again.With Warm Regards,Ajizzah AngelittaGuest Experience Manager
Yaw Wee
Phòng giường Queen Size cao cấp không hút thuốc
Lưu trú vào thg 2, 2025
Người đi công tác
112 đánh giá
9.5/10
Đáng Kinh Ngạc
Đăng tải vào 21 thg 3, 2025
Location of this hotel is good.
But the room is kind of outdated. Doesn’t have any USB PORT for charging of mobile devices at all in the room.
Also, the water pressure coming out from the shower head is not strong even when I select the option of shower head only and the water coming out from the tap for the bathtub is off.
Dịch
Phản Hồi Từ Khách Sạn: Dear Mr. Yaw Wee,Thank you for choosing The Pullman Jakarta Indonesia as your home away from home.It was truly a pleasure to serve you.At The Pullman Jakarta Indonesia, we take great pride in providing the highest levels of service to our guests, ensuring each and every need is met.However, I do apologized for the shortfall that you have experienced in regards to our product and hotel facilities especially the USB port and water pressure.On behalf of Pullman Jakarta Indonesia and its Heartists, please accept our sincere apology.Feedback from guests such as yourself is our biggest learning tool and rest assured that we have cascade this feedback to the related department to plan and take immediate action, we will ensure it will not reoccur in the future. We remain hopeful of having you stay with us during your future visits to Jakarta. We remain at your disposal should require further assistance.With Warm Regards,Ajizzah AngelittaGuest Experience Manager
Blur queen cat
Phòng giường Queen Size cao cấp không hút thuốc
Lưu trú vào thg 11, 2024
Người đi công tác
20 đánh giá
5.0/10
Đăng tải vào 7 thg 12, 2024
Regret
HK$1k+ at such quality in Indonesia is really disappointing
We have better bigger n newer rooms at this price in Hong Kong
Very aged appliances and furniture
Moreover the room forgot to prepare shampoo and show gel etc. called and waited for hour no respond
Dịch
Phản Hồi Từ Khách Sạn: Dear Valued Guest,Thank you for choosing The Pullman Jakarta Indonesia as your home away from home.It was truly a pleasure to serve you.At The Pullman Jakarta Indonesia, we take great pride in providing the highest levels of service to our guests, ensuring each and every need is met.However, I do apologized for the shortfall that you have experienced and we are sorry that your expectations were not met.On behalf of Pullman Jakarta Indonesia and its Heartists, please accept our sincere apology.Feedback from guests such as yourself is our biggest learning tool and we would sincerely appreciate if you could please spare some time and elaborate a little more on your experience by contacting us with your stay detail. Your feedback will assist us to evaluate our shortcomings and we will ensure that we learn from it and utilize it in the future. We remain hopeful of having you stay with us during your future visits to Jakarta. We remain at your disposal should require further assistance.With Warm Regards,Ajizzah AngelittaGuest Experience Manager
Dato hakimi
Phòng giường Queen Size cao cấp không hút thuốc
Lưu trú vào thg 1, 2025
Du lịch cùng bạn bè
7 đánh giá
9.5/10
Đáng Kinh Ngạc
Đăng tải vào 26 thg 2, 2025
Good location
Nice food
Nice smell
Dịch
Phản Hồi Từ Khách Sạn: Dear Dato Hakimi,Thank you for choosing Pullman Jakarta Indonesia as your home away from home.We thank you very much for taking the time to share with us your positive experience. It is always a pleasure to read encouraging comments and we are glad that you had an enjoyable stay with us. Rest assured that we will certainly share your feedback with our Heartists and we are confident that this feedback will serve as an encouragement as we strive to continuously improve the quality of our services.Once again, thank you for sharing your experience. We look forward to welcoming you again in the future and create memorable moments once again.With Warm Regards,Ajizzah AngelittaGuest Experience Manager
Ravi
Phòng giường Queen Size cao cấp không hút thuốc
Lưu trú vào thg 3, 2025
Khác
3 đánh giá
8.0/10
Rất Tốt
Đăng tải vào 6 thg 4, 2025
The hotel location was great as it was close to Plaza Indonesia and Grand Mall all within walking distance. But acesssibility to the hotel was a bit confusing as there multiple entrances, some of which were closed. The Grab drivers had trouble accessing the hotel. While the hotel amenities were great, the room was a bit too small for my liking and it looked slightly dated. There was no charging USB port and the bathroom was also tiny.
Dịch
Phản Hồi Từ Khách Sạn: Dear Valued Guest,Thank you for choosing The Pullman Jakarta Indonesia as your home away from home.It was truly a pleasure to serve you.At The Pullman Jakarta Indonesia, we take great pride in providing the highest levels of service to our guests, ensuring each and every need is met.However, I do apologized for the inconvenient that you have experienced in regards to our hotel product and layout which are the entrance and USB port charger.In our ongoing commitment to elevate your experience, we undergo some refreshments on our hotel area including our entrance. This endeavor is aimed at providing you with enhanced product that reflect our dedication to excellence. We tried our utmost to provide an alternative entrance with the signage and person standby at the entrance with direction.However we do understand your frustation and on behalf of Pullman Jakarta Indonesia and its Heartists, please accept our sincere apology.By means of explanation only, we do have a variety of different rooms available at the hotel. Starting with Superior up to Deluxe and Deluxe apartment room in the original building which was still true to its historical design. And starting from Grand Deluxe room category in our renovated Pullman Tower should you like to explore a Pullman experience.Feedback from guests such as yourself is our biggest learning tool we remain hopeful of having you stay with us during your future visits to Jakarta. We remain at your disposal should require further assistance.With Warm Regards,Ajizzah AngelittaGuest Experience Manager
WingHong II
Phòng giường Queen Size cao cấp không hút thuốc
Lưu trú vào thg 2, 2025
Người đi công tác
83 đánh giá
7.5/10
Đăng tải vào 19 thg 3, 2025
Small room too small for a five stars hotel
Facility a bit old, price not cheap
Will not recommend
Dịch
Phản Hồi Từ Khách Sạn: Dear Mr. WingHong,Thank you for choosing Pullman Jakarta Indonesia as your home away from home.We would like to acknowledge receipt of your review and on behalf of Pullman Jakarta Indonesia, we would like to apologize for the shortcomings on your recent stay with us.I can assure you that it deeply saddens me that the memory of your recent visit is a rather disappointing one and your expectations were not met.Mr. WingHong, your recent reservation with us was for our Superior room which is our starting category.The room located in our original building which was still true to its historical design. However we do have a variety of different rooms should you like to explore a Pullman experience starting from a Grand Deluxe room category in our renovated Pullman Tower.I am sure you will appreciate that feedback from our guests is paramount to us and remains our biggest learning tool.I could only hope that there would be an opportunity for us to recover your trust and make it up to you on your next visit. Once again, we do apologize for the inconvenience and feel free to let us know for your next travel plans as we would very much welcome the opportunity to redeem ourselves and make sure that your next stay goes and remains beyond your expectations.I remain at your disposal should you need any further assistance.Best regards,Ajizzah AngelittaGuest Experience Manager
KADHIRVELAN
Phòng giường Queen Size cao cấp không hút thuốc
Lưu trú vào thg 6, 2024
Người đi công tác
220 đánh giá
10.0/10
Nổi Bật
Đăng tải vào 17 thg 7, 2024
Appreciate the cooperation
all the service were good.
Friendly & accommodating staff
Staffs are willing to help with a smile
Hygienic room
All Hotel staffs are very helpful and polite.
Dịch
6/19
Phản Hồi Từ Khách Sạn: Dear Valued Guest,Thank you for choosing Pullman Jakarta Indonesia as your home away from home.We sincerely thank you for taking the time to share with us your positive experience. It is always a pleasure to read encouraging comments and we are glad that you had an enjoyable stay with us. We are thrilled to hear that our Connectors were able to make a positive impression during your stay.Rest assured that we will certainly share your feedback with our Connectors and we are confident that this feedback will serve as an encouragement as we strive to continuously improve the quality of our services.Once again, thank you for sharing your experience. We look forward to welcoming you again in the future and create memorable moments once again.With Warm Regards,Ajizzah AngelittaGuest Experience Manager
Brian
Phòng giường Queen Size cao cấp không hút thuốc
Lưu trú vào thg 6, 2024
Người đi công tác
2 đánh giá
7.5/10
Đăng tải vào 2 thg 8, 2024
Hotel building and lobby looked nice enough. Checking in was a breeze.
Room hallway looks old and gloomy, reminded me of my dormitory days but with better colours.
Bedroom didn't have much space, but was still tolerable. The wallpapers had yellowing/dried leak marks.
Washroom was tiny and all the drains (sink & shower) are very slow at draining. And no lock for the washroom.
The worst was the lighting, i turned off the lights while sleeping, woken up to a room fully lit with tv on maybe a couple hours later. I thought i might have accidentally pressed a button while sleeping. Turned everything off and went to sleep again, then same thing happened again. In total this happened 3 or 4 times, too tired and sleepy to care.
I didn't bother complaining because it happened between the middle of the night to dawn. Even if I did complain the possible solutions would be to send a technician or switch me to a better room, and neither is desirable. I was on a one night business trip with full schedule both days.
Breakfast was nice, plenty of options, but the service wasn't so good. When i was showed to my table, the host asked if i wanted coffee or tea, I picked coffee. Went around to take my breakfast, came back to table and coffee wasn't there. Then not long after i started eating, a waiter came by and asked if i wanted coffee or tea, said coffee. 5 minutes later another waiter came by if I wanted coffee or tea..again. Finally got my coffee a good 15mins later, I should've just gotten a cup myself.
Asked for sunny side ups, eggs came after i finished my plate, about the same waiting time with coffee and the egg station was empty when I ordered.
I'm sorry but I don't think this was a 5-star hotel, and the price wasn't worth it.
I believe the problem with light was caused by the room card slot right to turn on the power. Must've gone wrong and failed to detect a card in the slot and shut everything off, then suddenly detected the card again, hence all power and light kept turning back on.
Won't be staying there again
Hallway picture doesn't look that bad in picture, because my phone decided to make it look nicer by auto-adjusting the light level, much darker in reality
Dịch
Phản Hồi Từ Khách Sạn: Dear Mr. Brian,Greetings from Pullman Jakarta Indonesia.We would like to extend our heartfelt appreciation for choosing us as your home away from home.Your detailed feedback regarding your recent stay with us is invaluable, and we wish to express our sincerest apologies for the series of unfortunate events and shortcomings you experienced during your time here. It deeply saddens us to learn that your visit was marred by issues relating to product quality and misunderstandings in our service delivery.There are no excuses for the lapses you encountered, and we wholeheartedly apologize for the impact this had on your stay. We acknowledge that we could have handled the situation better, and your frustration is completely legitimate and understandable.Allow us to highlight that the shortcomings and issues you highlighted have been identified and we are doing the necessary to address any future reoccurrence.In our ongoing commitment to enhancing guest experiences, we are currently undertaking maintenance of our rooms to ensure that we provide you with superior services and amenities.Your feedback serves as a vital learning tool for us, prompting us to evaluate our operations and make necessary improvements. Rest assured that we have engaged with the relevant departments and team members to address the issues you raised and necessary measures are being taken.As a globally renowned premium brand, we pride ourselves on delivering exceptional service and meeting the needs of each and every guest. The incidents you encountered do not reflect our standard practices, and we are committed to rectifying them.We do hope for the opportunity to regain your trust and surpass your expectations on your next visit. Please do not hesitate to inform us of your future travel plans, as we would be delighted to welcome you back and ensure that your stay exceeds all expectations.Once again, please accept our sincere apologies for any inconvenience caused. If there is anything else we can assist you with, please feel free to reach out directly.Warm regards,Ajizzah AngelittaGuest Experience Manager
LING HONG
Phòng Premium Superior 2 Giường Đơn Nhìn Ra Thành Phố
Lưu trú vào thg 7, 2024
Gia đình
1 đánh giá
9.5/10
Đáng Kinh Ngạc
Đăng tải vào 26 thg 8, 2024
Facing pool side rooms ok and quiet.
Wide selections for breakfast too.
Dịch
Phản Hồi Từ Khách Sạn: Dear Mr. Ling Hong,We thank you very much for taking the time to share with us your positive experience. Rest assured that we will certainly share your feedback with our Heartists and we are confident that this feedback will serve as an encouragement as we strive to continuously improve the quality of our services.Once again, thank you for sharing your experience. We look forward to welcoming you again in the future and create memorable moments once again.With Warm Regards,Ajizzah AngelittaGuest Experience Manager
Addeeesthlm
Phòng Premium Superior Giường Queen Size Hướng Thành Phố
Lưu trú vào thg 8, 2024
Người đi công tác
1 đánh giá
8.0/10
Rất Tốt
Đăng tải vào 27 thg 9, 2024
Good Rooms, and a great Cigar Bar on the ground floor.
Dịch
Phản Hồi Từ Khách Sạn: Dear Valued Guest,Thank you for choosing Pullman Jakarta Indonesia as your home away from home.We sincerely thank you for taking the time to share with us your positive experience. It is always a pleasure to read encouraging comments and we are glad that you had an enjoyable stay with us. We are confident that this feedback will serve as an encouragement as we strive to continuously improve the quality of our services.Once again, thank you for sharing your experience. We look forward to welcoming you again in the future and create memorable moments once again.With Warm Regards,Ajizzah AngelittaGuest Experience Manager
Sirnajib
Phòng giường Queen Size cao cấp không hút thuốc
Lưu trú vào thg 5, 2024
Người đi công tác
1 đánh giá
9.0/10
Tuyệt Vời
Đăng tải vào 27 thg 6, 2024
I did not really have any time to try out the amenities. The rooms are nice, a tad small but is okay for short stays. Needs to have a upgrade in terms of TV, boiler and Minibar. The walls and floor makes the hotel seem very old despite having the Pullman name. Should really consider doing some works on the hotel. The staffs are nice and amazing but the telephonr line seems to have a lot of distortion so it was not easy to communicate well.
Dịch
Phản Hồi Từ Khách Sạn: Dear Mr. Sirnajib,Thank you for choosing Pullman Jakarta Indonesia as your home away from home.It was truly a pleasure to serve you.At Pullman Jakarta Indonesia, we take great pride in providing the highest levels of service to our guests, ensuring each and every need is met.However, I do apologize for the shortfall that you have experienced. I am sorry that your experience did not meet your expectationsOn behalf of Pullman Jakarta Indonesia and its Connectors, please accept our sincere apology.Feedback from guests such as yourself is our biggest learning tool and will assist us to evaluate our shortcomings and we will ensure that we learn from it and utilize it in the future. We remain at your disposal should require further assistance.With Warm Regards,Ajizzah AngelittaGuest Experience Manager
JANET REKAN
Phòng giường Queen Size cao cấp không hút thuốc
Lưu trú vào thg 11, 2024
Người đi công tác
13 đánh giá
10.0/10
Nổi Bật
Đăng tải vào 19 thg 12, 2024
I stayed at the Pullman Jakarta Indonesia Thamrin CBD for the last few days, and I was thoroughly impressed with my experience. The hotel's location is fantastic, right in the heart of Jakarta's CBD with easy access to malls and restaurants. The staff was welcoming and professional, making check-in a breeze. My room was spacious, clean, and had all the amenities I needed for a comfortable stay.
Dịch
Phản Hồi Từ Khách Sạn: Dear Valued Guest,Thank you for choosing Pullman Jakarta Indonesia as your home away from home.We sincerely thank you for taking the time to share with us your positive experience. It is always a pleasure to read encouraging comments and we are glad that you had an enjoyable stay with us. We are confident that this feedback will serve as an encouragement as we strive to continuously improve the quality of our services.Once again, thank you for sharing your experience. We look forward to welcoming you again in the future and create memorable moments once again.With Warm Regards,Ajizzah AngelittaGuest Experience Manager
便利
Phòng Premium Superior 2 Giường Đơn Nhìn Ra Thành Phố
Lưu trú vào thg 6, 2024
Người đi công tác
14 đánh giá
8.0/10
Rất Tốt
Đăng tải vào 14 thg 8, 2024
i like the breakfast and good location. I have a great time staying at this hotel
Dịch
Phản Hồi Từ Khách Sạn: Dear Valued Guest, We thank you very much for taking the time to share with us your positive experience. Rest assured that we will certainly share your feedback with our Heartists and we are confident that this feedback will serve as an encouragement as we strive to continuously improve the quality of our services.Once again, thank you for sharing your experience. We look forward to welcoming you again in the future and create memorable moments once again.With Warm Regards,Ajizzah AngelittaGuest Experience Manager