Để bảo đảm tính chân thực của điểm đánh giá được hiển thị, chúng tôi không chỉ tính số điểm trung bình. Thay vào đó, chúng tôi xem xét mức độ tin cậy của đánh giá và ngày lưu trú của khách để xác định số điểm đánh giá cuối cùng.
We have just returned from a 4 night stay. Everything at this hotel is exceptional. The welcome drinks and pastries on arrival were a lovely touch after a long journey. Our room was delightful, the gardens are beautiful and the restaurant and bar is excellent. Every member of the team are so gracious and helpful. We truly felt very spoilt and can't wait to return. Thank you for making our stay so special.
Dịch
6/7
Phản Hồi Từ Khách Sạn: Thank you for such a glowing review! We are thrilled that you found our hotel to be a perfect retreat and that the little touches like welcome drinks and pastries made you feel at home from the start. Knowing that you enjoyed the gardens, restaurant and bar, along with the attentive service from our team, truly warms our hearts. It's wonderful to hear that your stay felt as special as we hoped it would. We look forward to welcoming you back soon for another memorable stay!
mashy2008
Lưu trú vào thg 8, 2024
Du lịch cùng bạn bè
5.0/5
Nổi Bật
Đăng tải vào 24 thg 9, 2024
We visited using a day pass on the last day of our trip to Marrakech and what a lovely relaxed ending to our amazing trip it was! Having stayed in a Riad very near to the souk for all of our stay we had the option of chilling on the roof top terrace after checking out at 12 but we were flying until nearly 11pm, so we looked up day pass options at local hotels. There are a few that offer this but they tend to be very very expensive or a couple with awful reviews so we’re very happy to stumble accross this gorgeous hotel in the Kasbah area of the medina. A really quiet, calm, soothing environment with a lovely pool and facilities. We were given a voucher for a three course lunch on arrival plus towel and sunbeds. There was a lovely shower room to finish up in. We spent the afternoon drinking coctail, dipping in and out if the pool, reading, having lunch and then more coctails and chilling. The lunch was really good, the drinks well priced and the poolside service was brilliant. Bravo! A bargain at £40-45pp for the 6 hours inclusive of lunch x
Dịch
Phản Hồi Từ Khách Sạn: We are delighted that you chose to spend your last day with us and that it became such a memorable and relaxing part of your trip! It's wonderful to hear that you enjoyed our peaceful environment, lovely pool and excellent service. We are especially happy you found great value in our DayPass, including the lunch and cocktails! Thank you for your kind words, and we hope to have the pleasure to welcome you back on your next visit to Marrakech.
Felice N
Lưu trú vào thg 7, 2024
Gia đình
5.0/5
Nổi Bật
Đăng tải vào 21 thg 8, 2024
We stayed here for 3 nights, as a family of 5 with 3 teenage boys. It was an absolute sanctuary in the middle of hot and busy Marrakech. Peaceful, calm, lush gardens and beautiful buildings. A fabulous spa, pool and restaurant. And best of all, the staff were amazing. Kind, respectful, attentive and friendly. It's a perfect spot and we recommend it highly.
Dịch
Phản Hồi Từ Khách Sạn: Thank you so much for your kind words! We are delighted that you and your family found our hotel to be a sanctuary amidst the hustle and bustle of Marrakech. It's wonderful to hear that you enjoyed our gardens, spa and pool and that our staff made your stay extra special with their attentive service. Your recommendation means the world to us, and we would be thrilled to welcome you back for another peaceful retreat in the future.
485pennyc
Lưu trú vào thg 6, 2024
Vợ chồng
5.0/5
Nổi Bật
Đăng tải vào 19 thg 7, 2024
Just returned from 5 nights at this gorgeous hotel. Everything for us was just perfect from our room with private terrace to the pool area gardens and food. After being to the souks it was a truly serene place to return to. The pool has shady and sunny areas and although busy it never felt overcrowded and we always were able to get a sun lounger. We stayed half bard and the food was delicious beautifully presented and very tasty. I recommend eating here at least once if you are on b&b basis. Breakfast was excellent with plenty of choice and eggs cooked at the egg station, the best omelettes. The staff are so helpful and friendly and we were very grateful they put a sunshade on our terrace. From arriving to be greeted with a drink and Moroccan snacks to choosing a scent for your pillows we could not fault a thing. The gardens and communal roof terraces are amazing and always somewhere to chill and relax. I cannot wait to return.
Dịch
6/12
Phản Hồi Từ Khách Sạn: Thank you for your heartfelt review! We're thrilled to hear that your stay with us was perfect. It's wonderful that you enjoyed the tranquility of our gardens and pool area after exploring the souks. We are glad you appreciated our dining options and personalized touches like the pillow scents. Your kind words about our staff mean a lot to them and they thank you for them. We can't wait to welcome you back for another serene and memorable stay.
654suellam
Lưu trú vào thg 6, 2024
Gia đình
5.0/5
Nổi Bật
Đăng tải vào 11 thg 7, 2024
From the moment we walked into the hotel we was greeted with a warm welcome . As soon as we arrived we knew we was going to have e the best time here . We was greeted with a drink and snacks and a cold flannel, the first thing me and my daughter noticed was the beauty and tranquility of the hotel and gardens . Every part of the trip was extra special we was asked to pick a fragrance out of 3 to be sprayed on our pillow at night . The gardens are absolutely stunning , pool is just right . Breakfast was perfect great selection of hot food , pastries , fruit and cereals and eggs made to order . We are lunch here 10/10 I regret not eating dinner here . Everything here felt so personal we was so looked after felt the staff went the extra mile and couldn’t do enough , Abdul the receptionist needs a promotion he recommended where we should eat , advised us on trips and what I could and couldn’t do my walking is limited . Honestly the hotel is perfect In every way the staff are a credit , the waiters carried my Plate as I was using a stick . Clean , romantic, great location stunning rooms I will definitely be going back Thankyou to all the staff who made my stay the very best and I’ve stayed at many 5 * hotels
Dịch
Phản Hồi Từ Khách Sạn: Thank you so much for your heartfelt review. We're thrilled to hear that you and your daughter had such a memorable stay with us. It's wonderful to know that our welcome made you feel at home right away. We're delighted you enjoyed the beauty and tranquility of our gardens, and the special touches like the pillow fragrances. Your praise for our breakfast and lunch offerings is greatly appreciated and we hope you try dinner with us next time! A special thanks for highlighting Abdul's exceptional service. He and the rest of our team strive to go above and beyond, and it's heartwarming to know their efforts made your stay comfortable, especially given your needs. We're honored to have been part of your travel experiences and look forward to welcoming you back for another perfect stay.
Tài Khoản Khách
Lưu trú vào thg 11, 2024
Khác
3.0/5
Đăng tải vào 29 thg 12, 2024
The location is random: at the back of a government building on the way in, or via a dirty, smelly Marrakesh back street on the other. The hotel has tiredness issues: the door is hard to close, and guests slam it loudly while walking away. The windows and shutters don’t close properly, so the room is never secure, and you hear outside noises, including a guest making a phone call on speaker at 7 a.m. The room was comfortable with a nice bed and a small seating area near the TV. However, only two English news channels were available, so it wasn’t a major issue. One issue was a bathroom window that opened to the street, with a street light outside all night since the bathroom door didn’t shut. The buffet-style and egg station breakfast was nice, but the other four meals had issues. The tajine was cold, and the lamb dish was iffy (meant to be shank was actually neck). The staff handled the issues well, but we left disappointed and hungry.
Dịch
spudDorset
Lưu trú vào thg 5, 2024
Vợ chồng
5.0/5
Nổi Bật
Đăng tải vào 17 thg 6, 2024
Fantastic hotel close to the Saadien tombs and a short walk to Badi Palace, Tinsmiths Square and Bahia Palace. Around 20 - 25 mins walk to Jemaa el-Fnaa square. From the outside the hotel is very understated - a door leading off a fairly nondescript street. However, once inside and walking through, the inner courtyard opens up to the pool area in a tranquil oasis setting. Our room was extremely comfortable and spacious and spotlessly clean. Staff were extremely friendly and the food, for both breakfast and dinner, was delicious. Highly recommended for a visit to Marrakesh.
Dịch
6/10
Phản Hồi Từ Khách Sạn: Thank you for taking the time to share your great experience in our beautiful city and our house. We are thrilled you enjoyed our serene oasis and found our location convenient. It's wonderful to hear that our staff made your stay special and that you enjoyed our delicious meals. Your enthusiastic recommendation has touched our heart... We look forward to welcoming you back!
Tài Khoản Khách
Lưu trú vào thg 11, 2024
Khác
5.0/5
Nổi Bật
Đăng tải vào 13 thg 12, 2024
After walking through a small door Les Jardins de Medina opens up into a wonderful quiet relaxing place to stay. If sitting around a pool is not your thing then there are plant of little seating areas located in the garden areas. The staff were brilliant, friendly, attentive with excellent customer service. The breakfast buffet was very good, and the lunch, snack and evening meal menus had plenty of variety to choose, excellently prepared and decent portion sizes. We had booked a room with a small terrace and then steps up to the private sun terrace. The room was a decent size, the bed huge and extremely comfortable. I like to stay in places with a gym and the one here was an open air facility, with some cardio machines and free weights. We loved our time here and certainly hope to return for another relaxing holiday.
Dịch
Tài Khoản Khách
Lưu trú vào thg 11, 2024
Khác
5.0/5
Nổi Bật
Đăng tải vào 10 thg 12, 2024
We were thrilled with our decision to stay here. The pool never felt crowded and is perfectly sized and apportioned. The beautifully green and lush interior, complete with a bubbling fountain and floating fresh flower petals, was a welcome respite after a busy day exploring. Les Jardins is well designed and well maintained. Its charm and character differentiate it from a generic luxury chain that might score closer to perfection while falling short on personality. Staff were professional and friendly without exception. Our sultana room was spacious, with windows opening to the swaying green leaves of trees and a fresh breeze floating over ample outdoor seating that spread over two sides. (It did require ascending a short flights of winding stairs.) It is a 15-20 minute walk to many of the main sights (Bahia Palace etc.) but we always welcomed the interesting walk and enjoyed being nestled away from the sounds and rush of the Jemmaa el-Fnna.
Dịch
Andrew B
Lưu trú vào thg 10, 2024
Gia đình
1.0/5
Đăng tải vào 30 thg 11, 2024
Bar service was dreadful. Dinner was very average and breakfast was lacking any fresh fruit, even though the juice bars in the square were over loaded with pineapples and mangoes. Eventually we got some very unripe pineapple. Staff were very average. The pool is very cramped and the surrounding sun chairs make it more like a third class cruise liner.
Dịch
Phản Hồi Từ Khách Sạn: Thank you for sharing your feedback. While we regret that certain aspects of your stay, such as the bar service, breakfast and pool set-up, did not meet your expectations, we're pleased to see that you appreciated the quality of the room, the bedding, the location and the cleanliness of our property. Your insights are valuable as we continue working to improve and provide the best experience for our guests. We hope to have the opportunity to welcome you again and leave you with a more positive impression in the future.