Tài Khoản Khách
7 tháng tám, 2023
I regret to say that my recent encounter with La Loggia Villa Gloria was beyond disappointing. The level of service and professionalism exhibited by this establishment was shockingly inadequate, warranting a rating of 0/5. A week before my intended stay, I received an abrupt notification informing me that my reservation had been canceled. Despite providing three valid credit cards, all attempts to process payment were inexplicably denied. This left me perplexed and frustrated, as I had made the reservation well in advance and was looking forward to my visit. Attempting to address the issue, I made numerous calls to the hotel. Unfortunately, my attempts to reach a staff member were met with consistent failure. The phone lines were either perpetually engaged or, when I did manage to get through, my calls went unanswered. The lack of responsiveness and unavailability of hotel staff is unacceptable and reflects a severe lack of professionalism. The inability of La Loggia Villa Gloria to communicate effectively and resolve payment issues is deeply concerning. As a paying customer, I expected a smooth and hassle-free experience, but instead, I was met with frustration and a complete disregard for customer service. Considering the unprofessionalism and lack of accountability displayed by La Loggia Villa Gloria, I strongly advise against choosing this hotel. There are numerous other establishments that uphold higher standards of service, respect, and customer care. It is evident that it falls far short of these basic expectations. My experience with them was marked by disappoin**ent and frustration. The abrupt cancellation of my reservation and the hotel's inability to process payment or provide adequate customer service is indicative of a deeply flawed operation. I can only hope that the management takes this feedback seriously and makes the necessary improvements to avoid subjecting future guests to such a disappointing experience.
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