Jess
27 tháng mười hai, 2023
I made a note clearly that my BF was in a wheel chair, was advised that no matter what the room was still easily accessible upon check in. Was not easy, had stairs going down, and the wheel chair did not fit through the doorway, and that was supposed to be the "upgraded room". Not wheel chair / accessible friendly at all. There were rooms that looked so easy to access, if someone would said hey pay this XX you will get an easy accessible room, then no problem I would of paid in a heart beat. I think your front desk from my notes and discussion should of done a better job of making sure we were accommodated. In previous hotel stays Ive gotten calls the day before to check in about my exact needs, at check in they discuss what was good and what wasnt, not of the sort came from your staff even after I brought it up to make sure it was easy. They just said everythings easy. Well Id like to see you access them in a wheel chair.
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