TownePlace Suites Detroit Canton

Staff was very helpful. Hotel was quiet. The room was a bit small with little space to maneuver with two people. The desk provided pleanty of space and good lighting. Only one set of towels per person and not of high quality, needed replacing. No towels or dish soap provided for kitchen area.

I like the location, staff is friendly,didnt like the sound of the cars all night.

I am writing to express my deepest disappointment regarding a recent experience I had at TownePlace Suites by Marriott Detroit Canton. I had made a reservation for a room at the TownePlace Suites by Marriott Detroit Canton for July 26 - July 27 due to losing power in my home as a result of a thunderstorm. I was eagerly looking forward to my stay as advertised upon booking with my 3 young children. Unfortunately, upon arriving at the hotel, I was informed that there was a power outage on the property defeating the purpose of my initial booking resulting in the inability to check into my room. This was extremely frustrating, as I had made the reservation in advance and had not been notified about any potential disruptions. What compounded the situation further was the treatment I received from a staff member named Joseph. Despite my valid concerns and frustrations, Joseph was dismissive and refused to provide me with his last name when asked as well as provided me with the incorrect contact information of the General Manager. He provided me with the business card from an entirely different hotel. This lack of professionalism, lack of integrity and transparency only served to heighten my dissatisfaction with the situation. Adding to the inconvenience, the location of the hotel required me to drive over 40 minutes in adverse driving conditions. Never again.

The staff was wonderful!

Thank you it was amazing staff was wonderful my suit was outstanding thank you again.

For being a fairly new hotel the room was dirty and the sheets were worn and thin. Some members of guest services were rude and barely spoke English. They charged us for high speed internet when we only signed in for free internet. Didn’t clean room our or even exchange towels during our 3 nights stay. I don’t recommend this hotel.

Front desk staff was friendly and lovely and went above and beyond to make sure we had a quiet room

We usually stay in a Courtyard in Livonia when we travel to Michigan, but this year we were informed their pool/hot tub would be out of service during our trip over Christmas. So, after lots of searching for another Marriott property in the area (since I have a rewards membership) we found this one. I was a little sad that due to the short notice we couldn't get a suite room (we have two kids so it's nice to have the separation) but we were upgraded when we checked in. The suite was nice, although a tad cramped (doors can't be opened all the way, etc). The kitchen was decently equipped, there was a nice dining/living area, two separate (if a bit small) bedrooms and a full bathroom. We stayed there for a full week and it was comfortable. We also made heavy use of the pool and hot tub, which were very enjoyable. In the lobby there is a bit of a convenience store area, and stocked coffee/tea/hot cocoa. Other than that, there are plenty of restaurants around for food. There were a few little things that might have been the result of Covid in terms of the cleanliness in some of the common areas, as well as no housekeeping until we actually asked for it which was a bit annoying. There was also only one working remote for 3 TVs. When we checked in there were some issues with their billing/credit card system, and then the sutie we were given was occupied despite their system saying nobody was in the room. Thankfully this was all fairly easily resolved by the staff.

I want to recognize Franci? We wanted to cancel one night and have a late check out for the first night, as we wanted to get back on the road. He was very accommodating in working things out, as we had booked with *******. He called his Manager at home to ensure all was ok to allow this. Thank you