Tài Khoản Khách
31 tháng một, 2023
Booked as an EasyJet package with late arrival Check in agent did not provide a warm welcome at all , (not impressed) but our check out agent was far more friendly and customer focused Hotel itself is lovely , eco friendly , decorated tastefully , modern , wonderful views for breakfast and drinks Our Sea view room was very well appointed and very clean and comfortable , no privacy on balcony on one side (room 2206) Pool ( salt water ) itself was wonderful and very clean maintenance done at odd times disturbing guests ( this happened at Galasol also , disinfectant placed on floor and buffed whilst we were eating at 3pm ) No pool service at Galomar , you have to go to restaurant or bar when they are open No shade on separate sun terrace ( level 3) which is unsafe , general lack of shade around pool and not enough beds when hotel full Our main disappointment was with the majority of staff provided an ‘uninterested ‘ almost unfriendly service Copiera Bar staff not customer focused at all , one throwing the bill on table Lina at the Galasol was the exception , she was wonderful (you made our day) Ayurvedic massage booked , no consultation prior including medical history , allergy etc , no introduction from the therapist and no invitation to use spa facilities The seven days certainly catered to ALL our senses , not ALL positive
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