Boulevard Kukulcan Km 20.5, Lote 64 2a etapa, Seccion A, Zona Hotelera, Cancun, Quintana Roo, 77500, MexicoXem thông tin khách sạn
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8.8/10
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135 đánh giá
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Tài Khoản Khách
Phòng Deluxe Lagoon
Lưu trú vào thg 3, 2025
Gia đình
1 đánh giá
9.5/10
Đáng Kinh Ngạc
Đăng tải vào 8 thg 4, 2025
Everything was great. We especially loved the pool in the late afternoon when the sun was blocked by the building — it wasn’t too hot. The food was better than we expected. Loved the kids club, and all the activities were really fun. The only downside was that the beach wasn’t as good and gentle as the northern ones, and when it was windy, umbrellas weren’t allowed. The buffet restaurant was also quite hot and stuffy.
Dịch
D-Francis
Phòng Deluxe Lagoon
Lưu trú vào thg 1, 2025
Vợ chồng
2 đánh giá
8.5/10
Rất Tốt
Đăng tải vào 18 thg 2, 2025
The staffs are beyond friendly and helpful. The hotel is very clean. The food wasn’t the best but I survived the few days.
Dịch
kamyar
Phòng Deluxe Lagoon
Lưu trú vào thg 9, 2024
Người đi công tác
58 đánh giá
10.0/10
Nổi Bật
Đăng tải vào 22 thg 11, 2024
Never such an experience like this before
I hope I find a chance to go there
Dịch
Olivia007
Phòng Deluxe Lagoon
Lưu trú vào thg 8, 2024
Một mình
2 đánh giá
7.0/10
Đăng tải vào 15 thg 9, 2024
The location is convinient and near airport
The service was good but not very good.
Theamenities is fair.
The toilet sink at room 1123 wasnt draining properly and the toilet lavatory was noisy and not working very well
My is stay us fairly ok and good.
Dịch
Tài Khoản Khách
Phòng Hạng Sang Hướng Biển
Lưu trú vào thg 1, 2025
Một mình
1 đánh giá
10.0/10
Nổi Bật
Đăng tải vào 5 thg 3, 2025
Really good people work here. The restaurants are delicious. The breakfast buffet has a healthy bar. The beachfront views are spectacular.
Dịch
Tài Khoản Khách
Phòng Deluxe Lagoon
Lưu trú vào thg 11, 2024
Một mình
1 đánh giá
9.5/10
Đáng Kinh Ngạc
Đăng tải vào 13 thg 12, 2024
Very good location only 15 min from the airport, staff were very helpful only downside is that there is a little bit of renovations going on but other than that it’s a very nice resort.
Dịch
Tài Khoản Khách
Lưu trú vào thg 9, 2023
Vợ chồng
2 đánh giá
10.0/10
Nổi Bật
Đăng tải vào 10 thg 10, 2023
Its a great resort, many vegetarian options for food and staff is also really nice.
Dịch
Tài Khoản Khách
Lưu trú vào thg 2, 2023
Gia đình
5 đánh giá
7.0/10
Đăng tải vào 25 thg 3, 2023
Our experience started weak but ended stronger. This resort had customer service that was unresponsive, and unhelpful when we did reach them, prior to our arrival. While drinks are included, all I could drink were bottled beers or wine because the cocktails that any barista made were the worst I had tasted - mudslide, vodka soda, pinacolada, etc. all were terrible. Maybe they do this so guests don't order much alcohol? Waiters are a hit and miss, Marco Polo had a wonderful waiter who put on a show for us, while the Caribbean restaurant by the sea had a waiter who never once got our orders right, dozens of wrong orders or forgotten items in every sitting. Airport transport has many rules - for pickup, you must order 12-24 hours in advance, outside that window you're on your own. For dropoff, you must order the day before departure, can't pre-arrange 2 days in advance and you can't arrange the same day either, add some stress to your holiday. This resort benefits from its connection to neighboring GR Caribe by Solaris as their combined facilities and the prettier design of GR Caribe make the overall resorts experience more interesting and memorable.
Dịch
Tài Khoản Khách
Lưu trú vào thg 2, 2022
Gia đình
1 đánh giá
8.0/10
Rất Tốt
Đăng tải vào 11 thg 5, 2022
The hotel was nice and clean. Food was just ok. I've had better at an all inclusive resort. We only stayed for 1 night so we didn't get to enjoy the pool but it looked nice. We booked the ocean view room and I must say I'm so glad we did! The view was gorgeous. The room itself was pretty big and very clean. My only complaint about the room is we couldn't find an outlet to charge our phones.
Coming from Tulum, I booked the room for 1 night so we could relax before catching an early morning flight back home. When booking the room I read that kids were not permitted so I was under the impression it was an adult only resort. I guess I should have read the description better because this resort is very family friendly.
Service was great! From check in to check out the staff was very friendly and helpful.
Great place for families, maybe not so much of your looking for a quiet getaway.
Comida bien a veces y mal a veces
Alcohol ok
Ruidoso a morir y los americanos lo hicieron aún más desagradable!
La vista y el lugar es precioso eso sin duda valorable
Nota negativa una cantidad importante de llamadas y sobre todo que segmentarán entre miembros y huéspedes no miembros
Valoración es neutra, ni muy bueno ni pésimo