Les Manoirs des Portes de Deauville - Small Luxury Hotel of the World

Was wonderful time in this hotel!

I wish I had read the 1* and 2* reviews on here before booking. I thought an overall 4.5* was reliable but I think people who gave those stayed a very short time. We stayed 8 nights and had the 'full' experience... As others have noted, this is not a 4* hotel. It is some rooms, with a pool outside in a very pretty garden, but it bears no resemblance to a hotel in terms of service and standards. I have stayed in far superior 2* hotels. It was a hugely disappointing stay. Having to constantly ask for very basic things like shampoo and soap is frustrating and eventually we stopped trying. By the end of our stay, our frustration had turned to anger but there was no point complaining. The problems are not occasional or errors, they are systemic. We noticed a plaque for 'Buildinvest' on the gate. I googled the company. It explains quite a lot. I recommend you google the company and it's main business and business model before booking... A quick summary: * the shower leaked all over the floor * the shower head bracket was broken * toiletries in our room were never replenished - not once - in 8 nights! We had to beg the desk staff for shampoo. They then ran around looking in cupboards. Sometimes they brought some, sometimes they just forgot about it. In the end we went to a supermarket and bought some for ourselves. I have never had to do that when staying in a 4* hotel. * there were holes in one of the bath towels we were provided with. * the rug in the room was tatty and had come unstuck from the floor. It was a massive trip hazard in the middle of the room and my husband fell over it on the first day. We had to ask twice for it to be rectified over a course of 4 days. There is clearly no maintenance staff on site. Nothing gets repaired or maintained. * breakfast is disappointing. It is the same everyday - in the case of the fruit and 'salad' it is literally the same food. The cucumber had gone slimy and the apples were old and soft but they continued to bring them out day after day. By day 3 I really wanted to leave but we had paid over £2,000 upfront so were trapped there. * the breakfast seating is appalling. Everyone is crammed into tiny tables around sofas that are never used. Guests have to queue up at a machine to get a coffee. It's like a budget hotel. There was clear anger among a number of guests but the staff seem oblivious to it. On the final morning all the tables outside were covered in the dirty ashtrays from the previous night, filled will old cigarette butts. It was depressing. I couldn't face it and left and paid for breakfast elsewhere. * the only coffee onsite is from a self-service coffee machine that uses powdered milk. It is appalling. Like something from an M40 service station c.1989. Everyone in the breakfast room was disgusted, French, German, English alike. It is not appropriate for a venue that claims to be a 4* hotel. How hard is it to serve guests a proper cup of coffee? * we went out and bought milk to have coffee in

Very nice , elegant and charming place. Staff is really kind. The garden is beautiful and the cottages are cozy. Relaxed and quiet atmosphere

We highly recommend this jewel of a hotel. The staff was wonderful and the hotel truly beautiful. It is also situated in a very convenient location if one wanted to visit the nearby sites in most directions. We truly hope to come back one day. Thank you to the staff who were so helpful to us when we arrived later in the evening and to kindly accommodate our special requests due to a health issue.

Very cozy and comfortable. Love its spa and sauna. But the location is a bit remote.

Unique setting on a private estate about 10 minutes drive from Deauville City. We appreciated the location. And the massages. And the lit fireplace in the main house. The rooms and suites are in cottages scattered around the property. Each cottage has 2 or 3 different guest rooms. We thought the setting of the hotel was special with plenty of green space. The bed was good. The pillows were not good. It wasn't quite as luxurious as I expected. But our cottage did feel new and fresh. As a top tier SLH member, we were upgraded from a room to a suite, which is part of the program and much appreciated. Hotel was helpful with questions, both before our stay and during.

This location is very nice, it is made by different cottages that are close to each other. In the middle the swimming pool, spa and reception with breakfast area. Since the arrival the lady at the reception (she is from Reunion) was great with us, she showed us under pouring rain were to charge our Electric car (they offer Schuko plug charging for free) and then took us to the room. We were so lucky to receive a beautiful upgrade into a Suite! That was superb located at the second floor of the cottage number 3 with a modern style. The room was very clean but also felt new and not ruined in any part. The temperature was good with the A/C on working great. We also enjoyed the complimentary bottle of local cydre and water. In our reservation we didn't add breakfast but after seeing the cozy location it is served in, we decided to add it for the first day. The food is very good even if unfortunately since the kitchen is missing, the hot part is just eggs while we like also hot Crepes or Pancakes in the morning. Regarding the spa, it is quite small but since it is reserved only for a couple, it is good. We would have liked to have more windows in the spa area but it's probably due to the old builing which is creating some limits. As far as Concierge services, we asked some advise to the lady from Reunion that was very kind with us and gave us some very good hints and suggestions for the local activities and restaurants. Keep up the great job ! Thank you again for making our stay so nice!

From the start till the end a fantastic hotel in a beautiful scenery with great hospitality! A great spa (sauna and whirlpool) for private use was offered to relax. Breakfast was served in a nice breakfast room with fire place.

Peace and quiet yet not too far from Deauville