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Đánh giá đã xác thực
Vị trí4.3
Trang thiết bị4.1
Dịch vụ4.1
Vệ sinh4.2
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Sắp xếp theo:
Tất cả đánh giá(11)
Đánh giá tích cực(10)
Đánh giá có ảnh/video(4)
Đánh giá tiêu cực(1)
Tài Khoản Khách
Moonight Luxe Suite, Cameron's Emerald Avenue
Lưu trú vào thg 5, 2024
Gia đình
4 đánh giá
1.5/5
Đăng tải vào 21 thg 6, 2024
My recent stay at this hotel was nothing short of a disaster. Here are the key issues we faced:
1. Unhelpful Owner: Getting a room confirmation was an ordeal. Despite the check-in time being 3 PM, we only got access at 3:30 PM after repeated requests.
2. Unbearable Odor: The entire apartment had a stench that was simply unbreathable. It made our stay extremely uncomfortable from the moment we walked in.
3. Horrible Toilets: The condition of the toilets was beyond horrible. It’s something I would rather not elaborate on, but it was the worst I’ve ever seen.
4. Flooded Kitchen: The kitchen was full of water due to an unknown leak and had an equally unbearable smell.
5. Immediate Departure: We had to leave the apartment within 30 minutes. This sudden change of plans cost us an additional SGD 750 to book a new hotel, as it was a long weekend and accommodations were scarce.
6. Poor Customer Support from Trip.com: Trip.com has been unhelpful in negotiating a refund. Their response has been disappointing, with repetitive messages claiming the owner did not agree to a refund. It’s suspicious how they communicated at midnight, as I sent an email at 3 AM and got a response by 5 AM.
This experience was a costly and distressing ordeal, and I would strongly advise against booking this hotel.
Dịch
Phản Hồi Từ Khách Sạn: Thank you very much for your feedback, I have asked my staff to understand the actual situation at the first time I received the problem, and there is no problem mentioned above, the water leakage problem in the kitchen is based on the residual water left after the dampness or mopping the floor, and the smell problem I also understand that it is not the problem of our room itself, it is from other places at the time. After that, we also cleaned up again, and cleaned up completely. We apologize for any unpleasantness caused to you and we will continue to work hard to improve our services.
Tài Khoản Khách
Moonight Luxe Suite, Cameron's Emerald Avenue
Lưu trú vào thg 5, 2024
Gia đình
1 đánh giá
5.0/5
Nổi Bật
Đăng tải vào 2 thg 6, 2024
5 star facilities
Dịch
Phản Hồi Từ Khách Sạn: Thank you very much 😊. Looking forward to welcoming you again.
HWGAN
Moonight Luxe Suite, Cameron's Emerald Avenue
Lưu trú vào thg 5, 2024
Gia đình
10 đánh giá
4.2/5
Rất Tốt
Đăng tải vào 19 thg 6, 2024
Good strategic location, within walking distance to Centrum. Apartment is fully equipped with utensils for cooking if wanted.
Dịch
Phản Hồi Từ Khách Sạn: Thank you very much 😊. Looking forward to welcoming you again.
Suresh
Moonight Luxe Suite, Cameron's Emerald Avenue
Lưu trú vào thg 11, 2023
Gia đình
1 đánh giá
3.7/5
Đăng tải vào 3 thg 12, 2023
Location: Perfect as middle of Cameron. Easy to access Mall and variety of foods.
Service: Firstly, the owner or management gave wrong location. Secondly, the key was located on P1 post box but lift at P2. Thirdly, at Lift B got 1 lift only, need to wait for very long to go to Homestay.
Cleanliness: No complaint on it.
Facilities: All good as the management prepared food amenities with fridge, cooker and electric stove. Other than that bed and room amenities perfect but the Entertainment system sucks, the TV useless for Indians as only got 1 channel to access other than that the TV and Room Fan remotes malfunctions. The balcony table is not there as on example.
Anyway, i loved the location with surrounding entertaining areas and view from the balcony and window.
Dịch
Phản Hồi Từ Khách Sạn: Thank you for your feedback. We apologize for any inconvenience caused and are committed to improving our services. We are glad you enjoyed our location and facilities. Looking forward to welcoming you again.
Pei Xin
Moonight Luxe Suite, Cameron's Emerald Avenue
Lưu trú vào thg 9, 2023
Gia đình
1 đánh giá
5.0/5
Nổi Bật
Đăng tải vào 29 thg 10, 2023
will recommend friends to rent here, good environment and very cold, good services, near Cameron Centrum, easy to find food shop, everything is convenient😁
Dịch
Phản Hồi Từ Khách Sạn: Thank you very much 😊. Looking forward to welcoming you again.
Muhammad Firdaus Hussein
Moonight Luxe Suite, Cameron's Emerald Avenue
Lưu trú vào thg 9, 2023
Gia đình
39 đánh giá
5.0/5
Nổi Bật
Đăng tải vào 21 thg 10, 2023
Great place to stay. Value for money. Suitable for family vacation. Near to Centrum mall and walking distance
Dịch
Phản Hồi Từ Khách Sạn: Thank you very much 😊. Looking forward to welcoming you again.
Khairul
Moonight Luxe Suite, Cameron's Emerald Avenue
Lưu trú vào thg 7, 2024
Gia đình
3 đánh giá
5.0/5
Nổi Bật
Đăng tải vào 10 thg 8, 2024
Nice place, strategic location
Dịch
Phản Hồi Từ Khách Sạn: Thank you very much 😊. Looking forward to welcoming you again.
Eddy Dazler
Moonight Luxe Suite, Cameron's Emerald Avenue
Lưu trú vào thg 6, 2023
Du lịch cùng bạn bè
13 đánh giá
3.5/5
Đăng tải vào 26 thg 7, 2023
Location was good.. but the property just nice.. and the property responsibilities was at 8/10 for helping me during check in and check out
Dịch
Phản Hồi Từ Khách Sạn: Thank you very much 😊. Looking forward to welcoming you again.
Tài Khoản Khách
Moonight Luxe Suite, Cameron's Emerald Avenue
Lưu trú vào thg 11, 2023
Gia đình
8 đánh giá
4.5/5
Tuyệt Vời
Đăng tải vào 25 thg 1, 2024
love the location, easy access.
Dịch
Phản Hồi Từ Khách Sạn: Thank you very much😊
Tài Khoản Khách
Moonight Luxe Suite, Cameron's Emerald Avenue
Lưu trú vào thg 11, 2023
Gia đình
5 đánh giá
3.7/5
Đăng tải vào 7 thg 3, 2024
Nice place
Dịch
Phản Hồi Từ Khách Sạn: Thank you very much 😊. Looking forward to welcoming you again.
Deena S
Moonight Luxe Suite, Cameron's Emerald Avenue
Lưu trú vào thg 12, 2023
Gia đình
28 đánh giá
5.0/5
Nổi Bật
Đăng tải vào 4 thg 2, 2024
Memang TERBAIK.
1. 3 bilik dengan total 5 katil Queen. Simply boleh tidur dengan selesa untuk 10 pax. Semua bilik besar n katil sangat selesa.
2. Semua bilik ada bilir air masing masing.
3. View dari Balcony sangat superb
4. Wifi laju.
5. Ruang tamu n ruang makan yg luas n sangat selesa
6. Kitchen lengkap dgn alat memasak dan juga Coway.
7. Lokasi mmg terbaik
VERY RECOMMENDED!!!
Dịch
Phản Hồi Từ Khách Sạn: Thank you very much 😊. Looking forward to welcoming you again.