Zaneta K
ngày 11 tháng 8 năm 2024
I don't even know where to start. This was the worst hotel we've ever been to. And there have been quite a few and all 3 stars. This was the 3rd hotel in the Canary Islands and they were also 3 stars. We therefore know what the standard of three-star hotels should be. Yours can only be defined as 1, maximum 1.5 stars. first of all food - Have you ever seen what the offer of food choices in the al inclusive option should look like? Because there was no choice at all, the photos on your website show something completely different than it is in reality. The choice is a joke and the best option is cold cuts in breadcrumbs and egg, I think when I leave cold cuts from yesterday, you serve them the next day, it's a joke. The hotel was supposed to be family-friendly and the option for children is only pasta every day and fries, once we had pizza - "my child said to me mom, it's a nightmare. One day there was pork with bones in sauce, the next day pork without bones in a different sauce, I could describe it for so long. And the queues for the restaurant we weiting 30 min !!! No air conditioning, the desserts were melting. secondly, there is no air conditioning in the restaurant, which I think is standard these days, nor in the rooms, which are so stuffy that they are a massacre. We have never been to a hotel where there was no air conditioning.fourthly, in a bathroom without windows, in a room without air conditioning, you tell people not to throw toilet paper into the toilet bowl, it just chilled me. I couldn't believe what I was reading.fifthly, cup at the bar deposit a €1 deposit. I felt like I was some kind of social outcast. New drinks were poured into the same dirty cups, I don't even know how to comment!!! I have always received clean ones at other hotels every time and have never had to pay a deposit.No snacks or ice cream for kids. Only for dinner and how lucky we were that the machine worked.The drinks you have on offer don't exist. I asked for a drink from the list and they didn't know how to make it.Please do not say that the hotel provides an appropriate standard because it does not, only the pools did not disappoint us. And then there is the lack of entertainment for children, my daughter also said that this hotel is not suitable for families and she would never want to come back here. We had a ruined vacation because the hotel did not meet the standards of a 3-star hotel..Honestly, I think we should get a refund because the hotel did not meet the standard. I will also add that we have been flying frequently for the last 15 years and have never written a negative review.
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